At a Glance
- Tasks: Keep our stores running smoothly by managing stock and deliveries.
- Company: Join the dynamic team at M&S, a leading retail brand.
- Benefits: Gain valuable experience in a fast-paced environment with flexible hours.
- Other info: Perfect for those who thrive in a high-energy, collaborative setting.
- Why this job: Be the backbone of our operations and make a real difference.
- Qualifications: Must be 18+, physically fit, and tech-savvy.
The predicted salary is between 12 - 13 £ per hour.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in Operations, you will be the backstage powerhouse of our stores. It is a physically demanding, high‑intensity role that keeps our stores running like clockwork. If you are ready to roll your sleeves up and work smart, this is the role for you.
Work Pattern
- Week 1: Monday – Friday, 12:00 – 20:00; Saturday, 12:00 – 20:00
- Week 2: Sunday, 13:00 – 21:00; Tuesday – Friday, 12:00 – 20:00
Responsibilities
- Manage stock and deliveries, ensuring that the shop floor stays full, clean, and ready for customers.
- Handle all vital behind‑the‑scenes work that keeps the flow of products moving with urgency and accuracy.
- Work across the wider store as needed, maintaining pace and meeting retail demands.
- Use digital tools to track deliveries and manage stock efficiently.
- Support colleagues across functions, acting as a key cog in the team.
- Adapt quickly to changes, from early morning deliveries to shifting stock late into the day.
Qualifications
- Must be 18 years of age or older.
- Physically fit to handle a highly active, physically demanding role.
- Comfortable using digital tools in a fast‑paced environment.
- Flexibility is vital.
This role is for people who move with purpose. If you are ready for the challenge, take your marks and apply today.
Customer Assistant - Operations - Hale SF employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where teamwork and dedication are celebrated. As a Customer Assistant in Operations at our Hale SF location, you will enjoy a supportive culture that values your contributions, alongside opportunities for personal growth and development. With flexible working patterns and a commitment to health and safety, we ensure that our colleagues thrive both professionally and personally in a role that is as rewarding as it is challenging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Operations - Hale SF
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marks and Spencer. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marks and Spencer before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Assistant - Operations - Hale SF
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marks and Spencer:Your cover letter is your chance to shine! Tell us why you want to work at Marks and Spencer specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marks and Spencer!
How to prepare for a job interview at Marks and Spencer
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
