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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote stylish menswear products.
- Company: Join the innovative team at M&S, a leader in retail fashion.
- Benefits: Flexible working hours, inclusive environment, and training opportunities.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: Passion for fashion, strong communication skills, and digital confidence.
- Other info: Dynamic team culture with opportunities for personal growth.
Overview
Customer Assistant – Menswear – Leeds
Join our team at M&S as a Customer Assistant in our Menswear section, where you\’ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\’re looking for passionate and fashion-forward individuals who are excited to dress the nation. You\’ll be a brand ambassador who\’s ready to recommend our newest fashion items. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait and enjoy every experience in our store. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Work pattern
- Week 1: Tuesday 16:30-20:30; Friday 14:00-18:00; Saturday 08:00-17:00
- Week 2: Sunday 13:30-17:30; Friday 09:00-18:00; Saturday 07:00-16:00
Job Description
Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Menswear - Leeds employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Menswear - Leeds
✨Tip Number 1
Get to know the brand! Before your interview, dive into M&S's latest collections and understand their values. This way, you can show off your passion for their products and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer interactions. Being able to showcase your ability to engage with customers will set you apart.
✨Tip Number 3
Be ready to talk about teamwork! M&S values collaboration, so come prepared with examples of how you've worked well in a team. Highlighting your adaptability and support for colleagues will resonate with them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital tools that M&S uses to enhance customer experiences.
We think you need these skills to ace Customer Assistant - Menswear - Leeds
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for menswear shine through! Share any personal experiences or interests in fashion that make you a great fit for the role. We want to see how excited you are about helping customers find their perfect outfit.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in providing exceptional customer service. Use specific examples of how you've gone above and beyond for customers in the past. Remember, we’re looking for someone who puts customers first every time!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology in previous roles, let us know! This will show that you're ready to enhance the customer experience with our digital resources.
Tailor Your Application: Take the time to customise your application for this specific role. Refer to the job description and align your skills and experiences with what we're looking for. A tailored application shows us that you’re genuinely interested in joining our team at M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S's menswear range. Be ready to discuss your favourite items and why they stand out. This shows your passion for fashion and helps you connect with the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to help a customer. This will demonstrate your commitment to creating a great shopping experience.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on the digital tools mentioned in the job description, like the Sparks App. You might be asked how you would use these tools to enhance customer experiences, so have a few ideas ready.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to discuss how you work well with others. Share examples of how you've adapted to changing situations in previous roles, showing that you're flexible and can handle the dynamic retail environment.
