Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain store presentation.
- Company: Join Marks & Spencer, a leader in retail innovation and sustainability.
- Benefits: Enjoy flexible working options and comprehensive training.
- Why this job: Be the face of a brand that values inclusivity and customer satisfaction.
- Qualifications: No specific experience required; just a passion for helping others.
- Other info: We welcome diverse applicants and support reasonable adjustments during recruitment.
The predicted salary is between 24000 - 36000 £ per year.
All the details
Working Pattern
- Sunday 11:00-19:00
- Monday 11:00-19:00
- Wednesday 11:00-19:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Customer Assistant - Kingston employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Kingston
✨Tip Number 1
Familiarise yourself with Marks & Spencer's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you feel more comfortable when interacting with customers and showcasing your ability to provide excellent service.
✨Tip Number 3
Be prepared to discuss how you handle feedback and adapt to changing situations. Think of examples from your past experiences that highlight your adaptability and willingness to learn.
✨Tip Number 4
Showcase your digital skills by being familiar with various digital tools and communication channels. Being tech-savvy is essential in today's retail environment, so be ready to discuss your experience with these tools.
We think you need these skills to ace Customer Assistant - Kingston
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and accountabilities of a Customer Assistant. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and resolved issues effectively.
Highlight Adaptability: Mention instances where you've adapted to changing situations or received feedback positively. This is crucial for a role that requires flexibility and responsiveness to customer needs.
Express Enthusiasm for the Brand: Demonstrate your passion for Marks & Spencer and their products in your application. Research their values and initiatives, especially around inclusion and sustainability, and reflect this understanding in your writing.
How to prepare for a job interview at Marks and Spencer
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to meet a customer's needs.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the company. During the interview, express your enthusiasm for their products and be ready to discuss how you would recommend them to customers based on their needs.
✨Emphasise Adaptability
The job requires adaptability to changing situations. Prepare to discuss times when you've successfully adjusted to new challenges or changes in your work environment, showcasing your flexibility and problem-solving skills.
✨Ask for Feedback
Show that you value feedback by asking the interviewer for their thoughts on your responses during the interview. This demonstrates your commitment to personal growth and your willingness to improve, which aligns with the company's values.