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- Tasks: Serve customers in our Bakery section and promote delicious baked goods.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible working hours, inclusive culture, and training opportunities.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for baking and strong customer service skills required.
- Other info: Great opportunity for career growth in a dynamic retail environment.
All the details
Customer Assistant
Join our team at M&S as a Customer Assistant in our Bakery section, where you\’ll become a champion of our delicious baked goods. We\’re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You’ll be a brand ambassador who\’s ready to recommend our delicious bakery products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait while maintaining high standards in food safety and hygiene consistently. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Work Pattern
Week 1
Sunday – 08:00-16:00
Friday 09:00-17:00
Week 2
Wednesday – 08:00-16:00
Saturday – 08:00-16:00
Under 18 disclaimer
This job role involves working with specialist cutting equipment and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant- ISB - Tunbridge Wells employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant- ISB - Tunbridge Wells
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and products will help you connect with the team and show that you're genuinely interested in being a part of it.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will demonstrate your commitment to delivering remarkable service.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with tools like the Sparks App and be ready to discuss how you can use technology to enhance the customer experience. This will highlight your adaptability and readiness to embrace the digital era.
✨Tip Number 4
Be a team player! During your interview, emphasise your ability to work well with others and create an inclusive environment. M&S values collaboration, so sharing your experiences of teamwork will make you stand out.
We think you need these skills to ace Customer Assistant- ISB - Tunbridge Wells
Some tips for your application 🫡
Show Your Passion for Baking: When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you've enjoyed them in the past. We want to see that you're genuinely excited about joining our team.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. Talk about times when you've gone above and beyond for customers, as this is key for us at M&S. Remember, we’re looking for those who put customers first every time!
Be Digital Savvy: Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. If you've used something like the Sparks App before, let us know! It shows you're ready to enhance the customer experience.
Tailor Your Application: Take a moment to tailor your application to the job description. Use keywords from the listing and show how your skills match what we're looking for. And don’t forget, apply through our website for the best chance of success!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer. This will demonstrate your commitment to providing remarkable service.
✨Be Digitally Savvy
Since being digitally confident is essential, make sure you understand how to use digital tools like the Sparks App. You might even want to mention any relevant experience you have with similar technology during the interview.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and adaptability, so be ready to discuss how you've worked well in a team and adapted to changing situations. Share specific examples that highlight your ability to support colleagues and create an inclusive environment.