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- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for baking and strong customer service skills required.
- Other info: Inclusive workplace with opportunities for growth and development.
All the details
Work Pattern
Week 1
- Sunday: 08:00-16:00
- Monday: 13:15-18:30
- Tuesday: 06:00-14:00
- Saturday: 13:15-18:30
Week 2
- Monday: 06:00-14:00
- Tuesday: 13:15-18:30
- Friday: 13:15-18:30
- Saturday: 06:00-14:00
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We\’re seeking passionate individuals with a love for food that strive for perfection every day.
You\’ll be a hands‑on, sleeves‑up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five‑star service to our customers.
At M&S, our customers don\’t wait. You\’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.
You\’ll confidently manage demand, keeping our shelves full and our customers impressed.
Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.
Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high‑quality output.
Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.
This is a tough, fast‑paced role – but one where you\’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Instore Bakery - Weymouth employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery - Weymouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and products will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in-store. Be ready to share examples of how you've gone above and beyond for customers in the past.
✨Tip Number 3
Show off your digital savvy! Since being digitally confident is key, be prepared to discuss how you've used technology in previous roles to enhance customer experiences or improve efficiency.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and ready to jump into the role. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - Instore Bakery - Weymouth
Some tips for your application 🫡
Show Your Passion for Baking: When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you've enjoyed working in similar roles. We want to see that you're excited about joining our team!
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. Talk about times when you've gone above and beyond to help customers. At M&S, we value those who can create a remarkable shopping experience, so show us how you can do just that!
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used something like the Sparks App before, let us know! We want to see that you're ready to enhance the customer experience with tech.
Tailor Your Application: Take a moment to tailor your application to the job description. Use keywords from the listing and make sure to address the specific skills and qualities we're looking for. This shows us that you've done your homework and are genuinely interested in the role!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with the different types of bread, pastries, and cakes that M&S offers. Being able to discuss your favourite items and why you love them will show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to delivering remarkable service.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, make sure you’re familiar with digital tools like the Sparks App. You could even download it beforehand and explore its features. Mentioning how you can use these tools to enhance customer experience will impress your interviewers.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and adaptability, so be ready to discuss how you work well in a team and adapt to changing situations. Share specific examples of how you've collaborated with colleagues or adjusted to new challenges in previous roles.
