Customer Assistant - Instore Bakery - Thurmaston Leicester Simply Food

Overview

Customer Assistant – Instore Bakery – Thurmaston Leicester Simply Food: Join our team at M&S as a Customer Assistant in our Bakery section, where you\’ll become a champion of our delicious baked goods. We\’re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.

Working Pattern — Thursday 06:00-14:00; Friday 06:00-14:00; Saturday 06:00-14:00

Responsibilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring shelves are stocked with product.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our bakery products and services.
• Utilise digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service
• Strong attention to detail and commitment to excellent work
• Open to feedback and able to act on it
• Ability to plan and manage own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Other Requirements

Under 18 disclaimer: This job role involves working with specialist cutting equipment and we can’t consider applications from anyone under the age of 18, to comply with health and safety legislation.

Purpose

To deliver a great shopping experience for our customers, putting customers before tasks while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy and shelves stocked with product.
• Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
• Engage with customers to understand their needs, make recommendations and deliver remarkable service.
• Build expert product knowledge to sell and recommend products and services.
• Receive training to utilise all digital tools and communication channels to deliver for the customer every time.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Retail

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and welcome flexible working. If you require reasonable adjustments during the recruitment process, please share needs when applying so we can provide a fair and transparent assessment.