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- Tasks: Serve customers, maintain store cleanliness, and promote bakery products.
- Company: Join M&S, a leading retailer known for quality and innovation.
- Benefits: Enjoy flexible working hours and comprehensive training in a supportive environment.
- Why this job: Be part of a dynamic team that values customer service and inclusivity.
- Qualifications: Must be 18 or older; strong communication and digital skills required.
- Other info: Opportunity to work in a vibrant bakery section with a focus on teamwork.
All the details
Working Pattern
Week 1
Sunday 13.30-17.30
Monday 14.00-18.00
Tuesday 14.00-18.00
Friday 14.00-18.00
Thursday 12.00-18.00
Week 2
Monday14.00-18.00
Tuesday 14.00-18.00
Wednesday 14.00-18.00
Thursday 14.00-18.00
Saturday 12.00-18.00
Under 18 disclaimer This job role involves working with specialist cutting equipment and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, where you\’ll become a champion of our delicious baked goods. We\’re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You\’ll be a brand ambassador who\’s ready to recommend our delicious bakery products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\’t wait while maintaining high standards in food safety and hygiene consistently. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Instore Bakery -Teddington Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery -Teddington Simply Food
✨Tip Number 1
Familiarise yourself with M&S's bakery products before your interview. Knowing the range of items they offer and being able to discuss your favourites will show your passion for baking and help you connect with the brand.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to delivering excellent service, which is crucial for this position.
✨Tip Number 3
Show your digital confidence by mentioning any experience you have with retail apps or digital tools. Being able to quickly adapt to M&S's Sparks App will be a big plus, so be ready to discuss how you can leverage technology to enhance customer experiences.
✨Tip Number 4
Emphasise your flexibility and teamwork skills during your discussions. Share instances where you've successfully adapted to changing situations or worked collaboratively with colleagues to create a positive environment, as these traits are highly valued at M&S.
We think you need these skills to ace Customer Assistant - Instore Bakery -Teddington Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your passion for baking and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, especially in customer service or retail. Emphasise any previous roles where you demonstrated strong communication skills and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the bakery section and your ability to engage with customers. Mention specific examples of how you've gone above and beyond in previous roles.
Highlight Digital Skills: Since being digitally confident is essential, mention any experience you have with digital tools or apps. Explain how you can use these tools to enhance the customer experience.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Baking
Make sure to express your love for baking during the interview. Share any personal experiences or favourite recipes that highlight your enthusiasm for bakery products, as this role requires a genuine passion for what you’ll be selling.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to ensure customer satisfaction, as this is crucial for the role of a Customer Assistant.
✨Familiarise Yourself with Digital Tools
Since being digitally confident is essential, take some time to learn about the Sparks App and other digital tools used in the store. Being able to discuss how you would use these tools to enhance customer experience will impress your interviewers.
✨Emphasise Teamwork and Flexibility
Be ready to talk about your ability to work as part of a team and adapt to changing situations. Provide examples of how you've successfully collaborated with colleagues in previous roles, as teamwork is vital in a busy retail environment.