At a Glance
- Tasks: Serve customers and promote our delicious bakery products with a smile.
- Company: Join the iconic Marks & Spencer team in a vibrant store environment.
- Benefits: Flexible working hours, training opportunities, and a supportive team culture.
- Other info: Perfect for those looking to gain experience in retail and food service.
- Why this job: Be part of a fun team while delivering exceptional customer experiences every day.
- Qualifications: Great communication skills and a passion for customer service.
Customer Assistant – Instore Bakery – Spinningfields Manchester Simply Food
Join our team at Marks & Spencer as a Customer Assistant in the Bakery section. You’ll become a champion of our delicious baked goods and deliver fresh perspectives every day.
Under 18 Disclaimer
Working with specialist cutting equipment means we cannot consider applications from anyone under the age of 18, to comply with health & safety legislation and keep our colleagues safe.
Work Pattern
- Week 1: Sunday 09:00 – 17:00; Monday 12:00 – 20:00; Wednesday 12:00 – 20:00; Thursday 12:00 – 20:00
- Week 2: Monday 12:00 – 20:00; Tuesday 12:00 – 20:00; Thursday 12:00 – 20:00; Saturday 12:00 – 20:00
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Core Responsibilities
- At M&S, our customers don’t wait – you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You’ll utilise digital tools, such as the Sparks App, to enhance customer experience.
- Ensure customers don’t wait while maintaining high standards in food safety and hygiene consistently.
- Take responsibility for creating a great inclusive store environment, supporting and respecting colleagues and customers.
- Flexibility is vital. Work effectively across various areas of the store, adapting to changing demands seamlessly.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and act upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time while championing and promoting our brilliant products.
Equality, Diversity and Inclusion
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to talk flexible working and support reasonable adjustments to ensure a fair and transparent assessment.
Ready to Apply?
Take your marks and get ready to apply.
Customer Assistant - Instore Bakery - Spinningfields Manchester Simply Food employer: Marks and Spencer
At Marks & Spencer, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Spinningfields, Manchester. Our commitment to employee growth is evident through comprehensive training and development opportunities, ensuring you can thrive in your role as a Customer Assistant in our Instore Bakery. With a focus on inclusivity and flexibility, we create an environment where every team member feels valued and empowered to deliver outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Instore Bakery - Spinningfields Manchester Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values, especially around customer service and inclusivity. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Role-playing these situations can boost your confidence and prepare you for real-life interactions in the bakery section.
✨Tip Number 3
Show off your digital savvy! Since being digitally confident is key, be ready to discuss how you’ve used technology in previous roles. Mention any apps or tools you’re familiar with, like the Sparks App, to demonstrate your readiness to enhance customer experience.
✨Tip Number 4
Be flexible and adaptable! During your interview, highlight times when you've successfully adapted to changing situations. M&S values flexibility, so showing that you can roll with the punches will make you stand out as a candidate.
We think you need these skills to ace Customer Assistant - Instore Bakery - Spinningfields Manchester Simply Food
Some tips for your application 🫡
Show Your Passion for Bakery:When writing your application, let your love for baked goods shine through! Share any experiences you have with baking or working in a food environment to show us you're the perfect fit for our bakery team.
Highlight Customer Service Skills:We want to know how you go above and beyond for customers. Use examples from previous jobs or experiences where you provided excellent service, as this is key for the Customer Assistant role.
Be Digital Savvy:Mention any experience you have with digital tools, especially if you've used apps or technology in customer service. We’re looking for someone who can easily adapt to using our Sparks App and other digital resources.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the listing to demonstrate that you understand what we’re looking for and how you can contribute to our team.
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on the different types of baked goods that Marks & Spencer offers. Being able to discuss your favourite products and why they stand out will show your passion for the role and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to delivering remarkable service.
✨Be Digitally Savvy
Familiarise yourself with digital tools like the Sparks App mentioned in the job description. Be ready to discuss how you’ve used technology in previous roles to enhance customer experiences or streamline processes. This shows you’re adaptable and ready to embrace the digital aspects of the job.
✨Emphasise Flexibility and Teamwork
Marks & Spencer values flexibility and teamwork, so be prepared to talk about how you adapt to changing situations and work well with others. Share specific examples of how you’ve collaborated with colleagues to achieve common goals or tackled unexpected challenges together.
