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For Companies At a Glance
- Tasks: Serve customers, maintain store standards, and promote bakery products.
- Company: Join M&S, a leader in the retail industry known for quality and customer service.
- Benefits: Enjoy flexible working arrangements and a supportive, inclusive environment.
- Why this job: Be a brand ambassador for delicious baked goods and enhance customer experiences daily.
- Qualifications: Must be over 18 due to health and safety regulations; digital confidence required.
- Other info: Embrace a culture of feedback and continuous improvement while working in a dynamic team.
All the details
Work Pattern
- Sunday 06:00-14:00
- Monday 06:00-14:00
- Tuesday 06:00-14:00
Under 18 disclaimer This role involves working with specialist cutting equipment, and applications from anyone under 18 cannot be considered to comply with health and safety legislation.
Join our team at M&S as a Customer Assistant in our Bakery section, where you\’ll champion our baked goods. We\’re seeking passionate individuals with a love for baking and bakery products to bring fresh perspectives daily.
You will be a brand ambassador, recommending our bakery products and delivering exceptional service to make customers feel valued.
At M&S, our customers don\’t wait. Be ready to work hard and go above and beyond every day.
Digital confidence is essential. You will use tools like the Sparks App to enhance the customer experience and ensure product availability.
Efficiency, effectiveness, and high standards in food safety and hygiene are key. Be prepared to work hard and adapt seamlessly across store areas, supporting a positive, inclusive environment.
Are you ready to apply? Take your marks!
Purpose
To deliver a great shopping experience by putting customers first and promoting our products. As the face of the business, you will help us improve by representing our customers\’ voice.
Key Accountabilities
- Serve customers efficiently on the shop floor and at service points
- Keep the store clean, tidy, and stocked
- Monitor and deliver on sales targets, promotions, and opportunities
- Engage proactively with customers to understand their needs and provide recommendations
- Build product knowledge to sell and promote our offerings
- Utilize digital tools and communication channels effectively
Key Capabilities
- High customer service standards
- Attention to detail and quality work
- Open to feedback and continuous improvement
- Efficient workload management
- Strong communication skills
- Adaptability to change
- Good listening skills
- Digital capability
Everyone\’s Welcome
M&S is committed to leading a greener, faster, and more inspiring digital retail industry. We value inclusion, diversity, and equal opportunities, starting from recruitment. We welcome flexible working arrangements and reasonable adjustments during the recruitment process to ensure fairness.
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Customer Assistant - Instore Bakery - Sixfields Northampton employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery - Sixfields Northampton
✨Tip Number 1
Familiarise yourself with M&S's bakery products and their unique selling points. Being knowledgeable about what you’re selling will help you engage with customers and make recommendations confidently.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a mock sales scenario. This will help you feel more comfortable interacting with customers and understanding their needs.
✨Tip Number 3
Show your enthusiasm for baking and the bakery section during any interviews or interactions. Your passion can set you apart from other candidates and demonstrate that you would be a great fit for the team.
✨Tip Number 4
Be prepared to discuss how you handle feedback and adapt to changes. M&S values continuous improvement, so showcasing your ability to learn and grow will resonate well with the hiring team.
We think you need these skills to ace Customer Assistant - Instore Bakery - Sixfields Northampton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your passion for baking and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, particularly in customer service or food retail. Emphasise any previous roles where you demonstrated high standards of hygiene and efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the bakery section and your ability to engage with customers. Mention specific skills like digital confidence and adaptability, which are crucial for this role.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application shows attention to detail, which is essential for maintaining high standards in the store.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Baking
Make sure to express your love for baking and bakery products during the interview. Share any personal experiences or favourite recipes that highlight your enthusiasm, as this will resonate well with the hiring team.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to meet customer needs, as this role heavily focuses on delivering a great shopping experience.
✨Familiarise Yourself with Digital Tools
Since digital confidence is essential for this position, take some time to learn about tools like the Sparks App. Being able to discuss how you would use these tools to enhance customer experience will show your readiness for the role.
✨Emphasise Adaptability and Teamwork
Be prepared to discuss how you can adapt to different store areas and work collaboratively with your team. Provide examples of how you've successfully managed changes in your previous roles, as adaptability is key in this fast-paced environment.