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- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join M&S, a leading retailer known for quality and innovation.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of our bakery and make customers smile every day.
- Qualifications: Passion for baking and strong customer service skills required.
Work Pattern:
- Week 1: Sunday 06:00 - 14:00, Monday 13:00 - 21:00, Wednesday 13:00 - 21:00
- Week 2: Monday 13:00 - 21:00, Wednesday 13:00 - 21:00, Saturday 06:00 - 14:00
Under 18 disclaimer: This job role involves working with specialist cutting equipment and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You'll be a brand ambassador who recommends our delicious bakery products. Through remarkable service, you make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait; you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently.
You will be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You will take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone's Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Instore Bakery - Falkirk Retail Park SF employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery - Falkirk Retail Park SF
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery products. This will help you show your passion for the role and impress the hiring team with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will highlight your commitment to delivering excellent service.
✨Tip Number 3
Be ready to demonstrate your digital skills! Familiarise yourself with tools like the Sparks App, as being digitally confident is key for this role. Show that you're comfortable using technology to enhance the customer experience.
✨Tip Number 4
Flexibility is crucial! Be prepared to discuss how you can adapt to different areas of the store and changing demands. Highlighting your ability to work as part of a team will make you stand out as a candidate.
We think you need these skills to ace Customer Assistant - Instore Bakery - Falkirk Retail Park SF
Some tips for your application 🫡
Show Your Passion for Baking: Let us know how much you love baking! Share your experiences with bakery products and why you think they’re special. This will help us see your enthusiasm and fit for the role.
Highlight Your Customer Service Skills: We want to hear about your previous customer service experiences. Talk about how you’ve gone above and beyond to make customers feel valued, as this is key to our team culture.
Be Digital Savvy: Mention any experience you have with digital tools, especially if you’ve used apps or technology in a retail setting. Being digitally confident is essential for enhancing the customer experience at M&S.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you started on your journey with M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with the different types of bread, pastries, and cakes that M&S offers. Being able to discuss your favourite items and why they stand out will show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your commitment to delivering remarkable service.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be ready to share instances where you worked effectively in a team or adapted to new challenges. Highlighting your flexibility will show that you're ready to roll your sleeves up and contribute positively to the store environment.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, make sure you’re familiar with digital tools like the Sparks App. You might want to mention any experience you have with similar apps or technology, as this will reassure the interviewer of your capability to enhance the customer experience.