At a Glance
- Tasks: Serve customers with delicious bakery products and maintain a clean, inviting store.
- Company: Join M&S, a leading retailer known for its commitment to quality and customer service.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make customers smile with your baking passion.
- Qualifications: Strong communication skills and a love for customer service.
Join our team at M&S as a Customer Assistant in our Bakery section, where you'll become a champion of our delicious baked goods. We're seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You'll be a brand ambassador who's ready to recommend our delicious bakery products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. At M&S, our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role ensuring that our customers don't wait while maintaining high standards in food safety and hygiene consistently.
Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Responsibilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We'll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Instore Bakery - Eden High Wycombe employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passion for baking meets outstanding customer service. Our team members enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a forward-thinking company that values inclusivity and innovation. Located in Eden High Wycombe, you will thrive in a supportive environment that encourages flexibility and collaboration, making every day rewarding as you contribute to our mission of delivering remarkable experiences to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Instore Bakery - Eden High Wycombe
✨Tip Number 1
Get to know the bakery products inside out! When you walk into that interview, show off your passion for baking and your knowledge of M&S's delicious offerings. It’ll help you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you can engage with customers and make their shopping experience remarkable. Role-play with a friend or family member to get comfortable with making recommendations.
✨Tip Number 3
Be ready to demonstrate your digital confidence. Familiarise yourself with tools like the Sparks App and be prepared to discuss how you’d use them to enhance customer experiences during your interview.
✨Tip Number 4
Flexibility is key! Be ready to talk about how you can adapt to different roles within the store. Share examples of times you've successfully worked in various environments or tackled unexpected challenges.
Some tips for your application 🫡
Show Your Passion for Baking:When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you've enjoyed them in the past. We want to see that you're genuinely excited about joining our team.
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience. Talk about times you've gone above and beyond for customers, as this is key to being a successful Customer Assistant. We value those who can create remarkable experiences for our shoppers!
Be Digital Savvy:Since being digitally confident is essential, mention any experience you have with digital tools or apps. If you've used something like the Sparks App before, let us know! We want to see that you're ready to enhance the customer experience with tech.
Tailor Your Application:Take a moment to tailor your application specifically for this role. Use keywords from the job description and show how your skills align with what we're looking for. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer. This will demonstrate your commitment to providing remarkable service, which is key for this role.
✨Be Digitally Savvy
Since being digitally confident is essential, make sure you understand how to use digital tools like the Sparks App. You might even want to mention any experience you have with similar apps or technology during the interview to highlight your adaptability.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to discuss how you work well with others. Share examples of how you've adapted to changing situations in previous roles, showing that you're flexible and ready to support your colleagues and customers alike.
