At a Glance
- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join M&S, a leading retailer known for its commitment to quality and inclusivity.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Other info: Great opportunities for growth in a dynamic retail environment.
- Why this job: Be the face of our bakery and make a real difference in customer experiences.
- Qualifications: Passion for baking, strong communication skills, and a team player attitude.
Overview
Join our team at M&S as a Customer Assistant in our Bakery section, where you\'ll become a champion of our delicious baked goods. We\'\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You\'ll be a brand ambassador who\'\'s ready to recommend our delicious bakery products. Through remarkable service you\'\'ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\'\'t wait, you\'\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\'\'ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\'\'t wait while maintaining high standards in food safety and hygiene consistently. You\'\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\'\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Working pattern
The working pattern will be discussed at Interview due to multiple available vacancies. There are a range of contracts from 12 hours per week to 37.5 hours per week.
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\'\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'\'s why we\'\'re revolutionising how we work and offering our most exciting opportunities yet. There\'\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Instore Bakery (Early Morning/Part Time) - Cannock Orbital employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Cannock Orbital Bakery, you'll enjoy flexible working hours, comprehensive training, and opportunities for personal growth while being part of a passionate team dedicated to delivering outstanding customer service. Join us to not only enhance your skills but also to contribute to a brand that is committed to sustainability and innovation in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Instore Bakery (Early Morning/Part Time) - Cannock Orbital
✨Tip Number 1
Get to know the bakery products inside out! When you walk into that interview, show off your passion for baking and your knowledge of M&S's delicious offerings. It’ll help you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you can make every customer feel valued. Role-play with a friend or family member to get comfortable with engaging customers and making recommendations.
✨Tip Number 3
Be ready to demonstrate your digital confidence! Familiarise yourself with tools like the Sparks App. Show that you can use technology to enhance the shopping experience and keep things running smoothly.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to different roles in the store. Share examples of times you've successfully worked in various environments or tackled unexpected challenges.
We think you need these skills to ace Customer Assistant - Instore Bakery (Early Morning/Part Time) - Cannock Orbital
Some tips for your application 🫡
Show Your Passion for Baking:Let us know why you love baking! Share your favourite baked goods and any experiences you've had in the kitchen. This will help us see your enthusiasm for the role and how you can connect with our customers.
Highlight Your Customer Service Skills:We want to hear about your previous customer service experiences. Tell us how you've gone above and beyond to make someone’s day better. Remember, being a brand ambassador means making our customers feel valued!
Be Digital Savvy:Mention any experience you have with digital tools or apps, especially if you've used them in a retail setting. Being digitally confident is key, so show us how you can enhance the customer experience using technology.
Tailor Your Application:Make sure your application reflects the job description. Use keywords from the listing and demonstrate how your skills align with what we’re looking for. And don’t forget, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S values in their team members.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, practice using digital tools that enhance customer experience. Mention any relevant apps or systems you've used before, and be ready to discuss how you'd use the Sparks App to improve service.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and adaptability, so come prepared with examples of how you've worked well in a team and adapted to changing situations. Highlight your willingness to help out in different areas of the store as needed.
