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For Companies At a Glance
- Tasks: Serve customers, maintain store standards, and recommend high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible hours, competitive pay, and opportunities for personal development.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for customer service and a willingness to learn.
- Other info: Part-time role with early morning shifts; must be 18 or over.
Overview
Customer Assistant – In Store Bakery – Milton Keynes. Friday-05.00-13.00. Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\\\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
Working pattern
Week 1: Monday 05:00-13:00, Tuesday 05:00-13:00, Wednesday 05:00-13:00, Friday 05:00-13:00, Saturday 05:00-13:00.
Week 2: Sunday 06:00-14:00, Tuesday 05:00-13:00, Wednesday 05:00-13:00, Thursday 05:00-13:00, Friday 05:00-13:00.
There is an early-morning shift pattern and eligibility is restricted to applicants over 18 in line with health and safety requirements.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring shelves are stocked with product
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service
- Build expert product knowledge to sell and recommend our products and services
- Receive training to utilise digital tools and communication channels to deliver for the customer every time
Key Accountabilities
- What you do helps create a great customer experience on the shop floor and at service points
- Maintain store standards and product availability
- Apply up-to-date promotions and selling opportunities
Key Capabilities
- High levels of customer service
- Attention to detail and commitment to delivering excellent work
- Open to feedback and proactive about personal development
- Ability to plan and manage own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by listening well
- Good digital capability
Equality, Diversity and Inclusion
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when applying. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Additional information
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Retail
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Customer Assistant - In Store Bakery - Milton Keynes employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery products. This will help you show your passion for their brand and make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Being able to share these stories will demonstrate your commitment to excellent service.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. First impressions matter, and looking professional shows that you take the opportunity seriously.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools, which is a big plus for this role.
We think you need these skills to ace Customer Assistant - In Store Bakery - Milton Keynes
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know how much you love food! Share any experiences you've had with M&S products or similar roles. We want to see that you're excited about being a brand ambassador for our high-quality offerings.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. We’re looking for individuals who can engage with customers and make them feel valued. Share specific examples of how you've gone above and beyond to help customers in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent promotions shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you engaged with customers, resolved issues, or went the extra mile to make someone’s day better. This will demonstrate your suitability for the role.
✨Be Ready for Early Mornings
Since this role involves early shifts, be prepared to discuss your availability and how you manage your time. Showing that you can handle early mornings will reassure them that you're a good fit for the schedule.
✨Emphasise Adaptability
Retail can be unpredictable, so highlight your ability to adapt to changing situations. Share instances where you successfully adjusted to new challenges or changes in the workplace, as this is crucial for maintaining store standards and customer satisfaction.