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For Companies At a Glance
- Tasks: Serve customers and showcase our delicious bakery products with passion.
- Company: Join M&S, a leading retailer known for quality and service.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Why this job: Be a bakery champion and make customers smile every day.
- Qualifications: Great customer service skills and a love for baking.
- Other info: Part-time role with opportunities for growth in a vibrant team.
Overview
Join our team at M&S as a Customer Assistant in our Bakery section, where you\’ll become a champion of our delicious baked goods. We\’re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You’ll be a brand ambassador who’s ready to recommend our bakery products and provide remarkable service to ensure customers feel valued every time they shop with us.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring shelves are stocked with product.
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Great attention to detail and a commitment to delivering excellent work.
- Openness to feedback and willingness to act on it.
- Accountability for planning and managing own workload efficiently.
- Strong communication skills and adaptability to changing situations.
- Ability to build positive relationships by being a good listener.
- Good level of digital capability.
Work Pattern
- Sunday: 08:00–12:00
- Thursday: 17:00–21:00
- Friday: 07:00–21:00
- Saturday: 06:00–20:00
Employment details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Retail
Other
Under 18 disclaimer: This job role involves working with specialist cutting equipment and we can’t consider applications from anyone under the age of 18.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when applying.
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Customer Assistant - In Store Bakery - Liverpool One employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Liverpool One
✨Tip Number 1
Get to know the bakery products inside out! Spend some time in-store, tasting and learning about what makes each item special. This way, when you chat with customers, you can share your passion and knowledge, making their shopping experience even better.
✨Tip Number 2
Practice your customer service skills! Engage with friends or family as if they were customers. Ask for feedback on how you can improve your recommendations and service. The more comfortable you are, the more confident you'll be when it comes to impressing customers in-store.
✨Tip Number 3
Be proactive! When you're in the store, look for opportunities to help customers before they even ask. Whether it's suggesting a new product or offering to help them find something, showing initiative will set you apart as a top-notch Customer Assistant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the time to engage with us online. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Customer Assistant - In Store Bakery - Liverpool One
Some tips for your application 🫡
Show Your Passion for Baking: Let us know why you love baking! Share your favourite baked goods and any experiences you've had in the kitchen. This will help us see your enthusiasm for the role and how you can connect with our customers.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any relevant experience. We want to see how you can bring your unique flair to our Bakery section!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you engaged with customers, resolved issues, or made recommendations. This will demonstrate your ability to deliver remarkable service.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview. Practice how you would approach a customer looking for a specific product or needing assistance. This will help you showcase your communication skills and adaptability.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how success is measured in the bakery section. This shows your genuine interest in the role and the company.