At a Glance
- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join M&S, a leading retailer known for quality and innovation.
- Benefits: Flexible hours, competitive pay, and a supportive team environment.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of our bakery and make customers smile every day.
- Qualifications: Passion for baking and strong customer service skills required.
Overview
Join our team at M&S as a Customer Assistant in our Bakery section, where you\'ll become a champion of our delicious baked goods. We\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You\'ll be a brand ambassador who\'s ready to recommend our delicious bakery products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\'t wait while maintaining high standards in food safety and hygiene consistently. You\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Under 18 disclaimer
This job role involves working with specialist cutting equipment and early mornings this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Work Pattern
- Week 1:
- Sunday: 06:00-14:00
- Thursday: 05:30-13:30
- Friday: 05:30-13:30
- Saturday: 05:30-13:30
- Week 2:
- Sunday: 06:00-14:00
- Wednesday: 05:30-13:30
- Thursday: 05:30-13:30
- Friday: 05:30-13:30
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In Store Bakery - Hitchin Simply Food employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passion for baking meets outstanding customer service. Our team members enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a forward-thinking company that values inclusivity and innovation. Located in Hitchin, our Bakery section is not just about selling products; it's about creating memorable experiences for our customers while working in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - In Store Bakery - Hitchin Simply Food
✨Tip Number 1
Get to know the bakery products inside out! When you walk into that interview, show your passion for baking and be ready to chat about your favourite items. This will help you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can go above and beyond for customers. M&S values remarkable service, so be prepared to share examples of how you've made customers feel valued in the past.
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with tools like the Sparks App and be ready to discuss how you can use them to enhance the customer experience. Being tech-savvy is a big plus!
✨Tip Number 4
Flexibility is key! Be ready to talk about how you can adapt to different roles within the store. M&S loves team players who can roll their sleeves up and tackle whatever comes their way.
We think you need these skills to ace Customer Assistant - In Store Bakery - Hitchin Simply Food
Some tips for your application 🫡
Show Your Passion for Baking:Let us know why you love baking! Share your favourite baked goods and any experiences you've had in the kitchen. This will help us see your enthusiasm for the role and how you can connect with our customers.
Highlight Your Customer Service Skills:We want to hear about your previous customer service experiences. Tell us how you've gone above and beyond to make someone's day better. Remember, being a brand ambassador is all about making our customers feel valued!
Be Digital Savvy:Mention any experience you have with digital tools, especially if you've used apps or systems to enhance customer experiences. We’re looking for someone who can easily adapt to our digital environment, so show us your confidence!
Tailor Your Application:Make sure your application reflects the specific skills and qualities we’re looking for. Use keywords from the job description to demonstrate that you understand what it takes to be a great Customer Assistant at M&S.
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S values in their team members.
✨Be Digitally Savvy
Since being digitally confident is essential, practice using digital tools that enhance customer experience. Familiarise yourself with apps like the Sparks App, and be ready to discuss how you would use technology to improve service.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Prepare to talk about your experiences working in teams and how you've handled flexible work environments. Highlight your ability to support colleagues and create an inclusive atmosphere.
