At a Glance
- Tasks: Deliver excellent customer service and keep the bakery section tidy and stocked.
- Company: Join the renowned Marks and Spencer team in a vibrant bakery environment.
- Benefits: Gain valuable experience, flexible working hours, and a supportive team culture.
- Other info: Opportunity to work in a diverse and inclusive workplace.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Strong communication skills and a passion for customer service.
All the details
Working Pattern
Week 1:
- Sunday 05:00-13:00
- Wednesday 05:00-13:00
- Thursday 05:00-13:00
Week 2:
- Tuesday 05:00-13:00
- Friday 04:00-12:00
- Saturday 05:00-13:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer
This job role involves working with specialist cutting equipment and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in our Bakery section, where you\'ll become a champion of our delicious baked goods. We\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You’ll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant- In Store Bakery-Hempstead Valley in Gillingham employer: Marks and Spencer
Marks and Spencer is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. Located in Hempstead Valley, this role provides opportunities for personal growth through expert product training and a commitment to inclusivity, ensuring every team member feels valued and empowered. With flexible working options and a focus on teamwork, Marks and Spencer is dedicated to creating a rewarding environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant- In Store Bakery-Hempstead Valley in Gillingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks and Spencer. Understand their values, especially around customer service and quality. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Role-play these situations with a friend or family member to build your confidence. Remember, they want to see how you interact with customers!
✨Tip Number 3
Show off your product knowledge! Familiarise yourself with the bakery products that Marks and Spencer offers. Being able to recommend items or share interesting facts about them can really impress during your interview. It shows you're proactive and ready to deliver great service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your digital skills, which is a key capability for this role. So, get your application in and let’s get you that job!
We think you need these skills to ace Customer Assistant- In Store Bakery-Hempstead Valley in Gillingham
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you’ve gone above and beyond to help customers, as this is key for the Customer Assistant role.
Be Specific About Your Product Knowledge:If you have experience in a bakery or food retail environment, let us know! Share specific examples of products you’re familiar with and how you’ve used that knowledge to assist customers. This will show us you’re ready to hit the ground running.
Keep It Neat and Tidy:Just like we keep our store clean and organised, your application should be well-structured and free of errors. Take the time to proofread and ensure everything flows nicely. A tidy application reflects your attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Marks and Spencer!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with the bakery products that Marks and Spencer offers. Being able to discuss specific items and their features will show your enthusiasm and product knowledge, which is key for a Customer Assistant role.
✨Practice Customer Scenarios
Think about common customer service scenarios you might encounter in the bakery section. Practising how you would handle these situations can help you demonstrate your problem-solving skills and ability to engage with customers effectively during the interview.
✨Showcase Your Communication Skills
Since strong communication is essential for this role, be prepared to share examples of how you've successfully interacted with customers in the past. Highlighting your listening skills and adaptability will make a great impression on the interviewer.
✨Be Ready for Feedback
Marks and Spencer values feedback, so be open to discussing how you've received and acted on feedback in previous roles. This shows that you're willing to learn and grow, which is a quality they look for in a candidate.
