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- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for baking and strong communication skills required.
- Other info: Inclusive workplace with opportunities for growth and development.
Overview
All the details
Working Pattern:
- Sunday 0900-1700
- Friday 1830-2230
- Saturday 1200-2000
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in our Bakery section, where you\\\’ll become a champion of our delicious baked goods. We\\\’re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You\\\’ll be a brand ambassador who\\\’s ready to recommend our delicious bakery products. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don\\\’t wait, you\\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\\\’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role ensuring that our customers don\\\’t wait while maintaining high standards in food safety and hygiene consistently. You\\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\\\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - In Store Bakery - Foyleside employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Foyleside
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery products. This will help you show your passion for the role and impress them with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Being prepared will help you shine during the interview.
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key, be ready to discuss how you've used technology in previous roles. Mention any apps or tools you're familiar with that could enhance the customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - In Store Bakery - Foyleside
Some tips for your application 🫡
Show Your Passion for Baking: When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you enjoy creating delicious treats. We want to see that you're excited about being a part of our bakery team!
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. Talk about times you've gone above and beyond for customers, as we value those who can create remarkable shopping experiences. Remember, it's all about making our customers feel valued!
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used something like the Sparks App before, let us know! We want to see that you're ready to enhance the customer experience with technology.
Tailor Your Application: Take a moment to tailor your application to the specific role. Use keywords from the job description and show how your skills align with what we're looking for. This will help us see that you're a great fit for our team at M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, practice using digital tools that enhance customer experience. Be ready to discuss how you would use technology, like the Sparks App, to improve service and efficiency in the bakery section.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and adaptability, so come prepared to talk about your experiences working in a team. Share how you've adapted to changing situations in previous roles, highlighting your ability to support colleagues and create an inclusive environment.