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- Tasks: Serve customers with delicious bakery products and maintain a tidy store environment.
- Company: Join M&S, a leading retailer known for its commitment to quality and customer service.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be the face of M&S and make a real impact on customer experiences every day.
- Qualifications: Passion for baking, strong communication skills, and a team player attitude.
- Other info: Must be 18 or over due to health and safety regulations.
Overview
Join our team at M&S as a Customer Assistant in our Bakery section, where you\’ll become a champion of our delicious baked goods. We\’re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
Under 18 disclaimer
This job role involves working with specialist cutting equipment and this means we can\’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Working Pattern:
- Wednesday: 12:00-20:00
- Thursday: 12:00-20:00
- Friday: 12:00-20:00
- Saturday: 12:00-20:00
Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us. You\’ll be a brand ambassador who is ready to recommend our delicious bakery products.
At M&S, our customers don\’t wait; you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
Efficiency and effectiveness are key aspects of your role, ensuring that our customers don\’t wait while maintaining high standards in food safety and hygiene consistently. You\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - In Store Bakery - Cribbs Causeway employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - In Store Bakery - Cribbs Causeway
✨Tip Number 1
Get to know the bakery products inside out! Spend some time in the store or online learning about what makes our baked goods special. This way, when you chat with customers, you can share your passion and knowledge, making their shopping experience even better.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. Remember, it’s all about making them feel valued and understood, so be ready to listen and recommend the best products.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with tools like the Sparks App before your interview. Being digitally confident will help you stand out as a candidate who can enhance the customer experience effortlessly.
✨Tip Number 4
Be flexible and adaptable! Retail can be unpredictable, so think of examples from your past where you’ve successfully handled changes. This will show that you’re ready to roll your sleeves up and tackle whatever comes your way.
We think you need these skills to ace Customer Assistant - In Store Bakery - Cribbs Causeway
Some tips for your application 🫡
Show Your Passion for Baking: When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you've enjoyed working in similar environments. We want to see that you're excited about the role!
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. Talk about times when you've gone above and beyond to help customers. At M&S, we value those who can create a remarkable shopping experience, so show us how you can do just that!
Be Digital Savvy: Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used something like the Sparks App before, let us know! We want to see that you're ready to enhance the customer experience with tech.
Tailor Your Application: Take a moment to tailor your application specifically for this role. Use keywords from the job description and relate your skills to what we're looking for. This shows us that you've done your homework and are genuinely interested in joining our team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer. This will demonstrate your commitment to creating a great shopping experience.
✨Be Digitally Savvy
Since being digitally confident is essential, make sure you understand how to use digital tools like the Sparks App. You might even want to mention any relevant tech skills you have that could enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and adaptability, so be prepared to discuss how you've worked well in a team and adapted to changing situations. Share specific examples that highlight your ability to support colleagues and maintain a positive store environment.
