At a Glance
- Tasks: Serve customers and promote our delicious bakery products with a smile.
- Company: Join the iconic Marks & Spencer team in a vibrant retail environment.
- Benefits: Flexible hours, inclusive culture, and opportunities for growth.
- Other info: Perfect for those looking to gain experience in a dynamic team.
- Why this job: Be the face of M&S and make every customer's day better.
- Qualifications: Passion for baking and excellent customer service skills.
Customer Assistant - In Store Bakery - Bristol Longwell Green RP
Join our team at M&S as a Customer Assistant in our Bakery section, where you\'ll become a champion of our delicious baked goods. We\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You\'ll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Overview
Join our team at M&S as a Customer Assistant in our Bakery section, where you\\\'ll become a champion of our delicious baked goods. We\\\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
Responsibilities
- At M&S, our customers don\\\'t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\\\'ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being a team player is crucial. You\\\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Equality, Diversity and Inclusion
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Requirements
Under 18 disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18.
Work Pattern: Friday – 12:00–20:00; Saturday – 12:00–20:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Customer Assistant - In Store Bakery - Bristol Longwell Green RP employer: Marks and Spencer
At Marks & Spencer, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Bakery section at the Bristol Longwell Green store, you'll enjoy flexible working hours, comprehensive training, and opportunities for personal growth while being part of a passionate team dedicated to delivering outstanding customer service. Join us to not only enhance your skills but also to contribute to a company that is committed to sustainability and innovation in the retail industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - In Store Bakery - Bristol Longwell Green RP
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and products will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in the bakery. Role-play scenarios with friends or family to boost your confidence and show off your passion for great service.
✨Tip Number 3
Be ready to showcase your digital skills! Familiarise yourself with tools like the Sparks App. Being digitally confident is key, so be prepared to discuss how you can use these tools to enhance the customer experience.
✨Tip Number 4
Don’t forget to highlight your flexibility! M&S values adaptability, so share examples of how you've successfully handled changing situations in previous roles. This will show you're ready to roll your sleeves up and get stuck in!
We think you need these skills to ace Customer Assistant - In Store Bakery - Bristol Longwell Green RP
Some tips for your application 🫡
Show Your Passion for Baking:When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you enjoy helping customers find the perfect treat.
Highlight Your Customer Service Skills:Make sure to mention any previous roles where you've provided excellent customer service. We want to see how you can make our customers feel valued and appreciated every time they shop with us.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can enhance the customer experience using technology, like the Sparks App!
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Use the same language and key phrases we’ve used to show that you understand what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for baking and helps you connect with the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S values in their team members.
✨Be Digitally Savvy
Since being digitally confident is essential, make sure you understand how to use digital tools like the Sparks App. You might even want to mention any relevant experience you have with similar technology during the interview.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Be prepared to discuss how you've worked effectively in a team and how you handle flexibility in your work schedule. This will demonstrate that you're ready to roll your sleeves up and contribute positively.
