At a Glance
- Tasks: Deliver exceptional customer service and promote our delicious bakery products.
- Company: Join the iconic Marks and Spencer team in a vibrant bakery environment.
- Benefits: Flexible part-time hours, great team culture, and opportunities for growth.
- Other info: Perfect for students looking to gain experience in a dynamic retail setting.
- Why this job: Be a bakery champion and make customers smile with every interaction.
- Qualifications: Strong communication skills and a passion for baking are essential.
Customer Assistant - In-Store Bakery - Bolton Middlebrook
Join to apply for the Customer Assistant - In-Store Bakery - Bolton Middlebrook role at Marks and Spencer.
Overview
Join our team at M&S as a Customer Assistant in our Bakery section, where you\\\'ll become a champion of our delicious baked goods. We\\\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You\\\'ll be a brand ambassador who’s ready to recommend our delicious bakery products and ensure customers feel valued every time they shop with us.
Work Pattern
- Week 1: Tuesday 11:30 - 20:30; Friday 11:30 - 20:30; Saturday 4:30 - 12:30
- Week 2: Sunday 07:00 - 16:00; Thursday 11:30 - 20:30; Friday 09:30 - 18:30
Responsibilities
- Deliver a great customer experience on the shop floor and at service points
- Represent the brand and promote bakery products through remarkable service
- Utilise digital tools and channels to enhance the customer experience
- Maintain high standards of food safety and hygiene
- Work flexibly across store areas as required
- Support a positive, inclusive store environment and respect colleagues and customers
- Act with pace and in line with SOPs, minimising waste and managing costs
Qualifications & Capabilities
- Excellent customer service and communication skills
- Digital confidence and ability to use digital tools (e.g., Sparks App)
- Team player with adaptability to changing retail demands
- Strong product knowledge and ability to sell and recommend products
- Ability to work across different areas of the store
- Ability to work quickly and accurately with attention to detail
- Committed to food safety, hygiene, and safe working practices
- Open to feedback and focused on continuous learning
Technical Skills / Experience
- Knowledge of customer shopping channels and digital tools
- Knowledge of VM principles and store operating standards
- Ability to identify selling opportunities and meet customer needs
- Experience working across the store to complete tasks correctly and on time
Minimum/Key Requirements
- Under 18 Disclaimer: This role involves working with specialist cutting equipment and we can’t consider applications from anyone under the age of 18, to comply with health and safety legislation.
- Be the voice of the customer to drive improvements and embody the store priorities
Key Relationships
- Customers, Colleagues, Store Leadership
Employment Type
- Part-time
Seniority Level
- Entry level
Location: Bolton Middlebrook, Lancashire, United Kingdom
Additional roles and postings appear on the site but are not part of this description.
Customer Assistant - In-Store Bakery - Bolton Middlebrook employer: Marks and Spencer
At Marks and Spencer, we pride ourselves on being an excellent employer, offering a vibrant work culture that values passion and teamwork. As a Customer Assistant in our Bakery section at Bolton Middlebrook, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to be part of a brand that champions quality and customer satisfaction. Join us to not only enhance your skills but also to contribute to a positive and inclusive environment where every team member is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - In-Store Bakery - Bolton Middlebrook
✨Tip Number 1
Get to know the bakery products inside out! When you walk into that interview, show off your passion for baking and your knowledge of the goods. It’ll make you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills before the big day. Think about how you’d handle different customer scenarios and be ready to share examples during your chat. We want to see that you can deliver a top-notch experience!
✨Tip Number 3
Don’t forget to highlight your digital skills! Mention any experience with apps or tools that can enhance the customer experience. Being tech-savvy is a big plus in today’s retail world.
✨Tip Number 4
Finally, be yourself! Show your personality and enthusiasm for the role. We’re looking for someone who fits in with our team and can help create a positive store environment. So, let your passion shine through!
We think you need these skills to ace Customer Assistant - In-Store Bakery - Bolton Middlebrook
Some tips for your application 🫡
Show Your Passion for Baking:When you write your application, let your love for baking shine through! Share any experiences or stories that highlight your enthusiasm for bakery products. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience in your application. We’re all about delivering a fantastic experience for our customers, so mention any relevant roles where you’ve gone above and beyond to help someone out. It’s all about making our customers feel valued!
Be Digital Savvy:Since we use digital tools like the Sparks App, it’s a good idea to mention your comfort with technology in your application. If you’ve used similar tools before, give us the details! We love tech-savvy team members who can enhance the customer experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Marks and Spencer
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with the different types of bread, pastries, and cakes that Marks and Spencer offers. Being able to discuss your favourite items and why they stand out will show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help a customer or resolved a complaint effectively. This will demonstrate your ability to deliver a great customer experience.
✨Embrace Digital Tools
Since the role requires using digital tools like the Sparks App, be ready to discuss your comfort level with technology. If you have experience using similar apps or tools, mention it! Showing that you're tech-savvy will give you an edge.
✨Be Ready to Adapt
Retail can be unpredictable, so think of times when you've had to adapt quickly to changing circumstances. Whether it was handling a busy shift or switching tasks on the fly, sharing these experiences will highlight your flexibility and teamwork skills.
