At a Glance
- Tasks: Deliver five-star service in a fast-paced café environment.
- Company: Join the vibrant team at M&S Café in Battersea Power Station.
- Benefits: Flexible hours, hands-on experience, and a chance to shine in hospitality.
- Other info: Great opportunity for personal growth in a bustling café setting.
- Why this job: Be part of a dynamic team and make customers' days brighter.
- Qualifications: Must be digitally savvy and thrive under pressure.
The predicted salary is between 12 - 13 € per hour.
Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.
You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role.
You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace.
It’s intense but, for the right person, incredibly rewarding. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Hospitality - Battersea Power Station employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment at the iconic Battersea Power Station. Our team members enjoy a supportive culture that fosters collaboration and personal growth, alongside competitive benefits and opportunities for career advancement. Join us in delivering five-star service in a fast-paced café setting, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Hospitality - Battersea Power Station
✨Tip Number 1
Get to know the company culture! Before your interview, check out M&S's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their café family.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle busy periods and difficult customers. Role-play with a friend or family member to get comfortable with delivering that five-star service under pressure. Remember, it’s all about staying calm and focused!
✨Tip Number 3
Show off your digital confidence! Familiarise yourself with common order-taking tools and apps. If you can demonstrate that you’re tech-savvy during your interview, it’ll give you an edge. M&S wants someone who can keep things moving smoothly, so be ready to impress!
✨Tip Number 4
Be flexible and ready to adapt! During your interview, share examples of times when you’ve had to think on your feet or adjust quickly to changing situations. M&S values teamwork and adaptability, so showing that you can thrive in a fast-paced environment will make you stand out!
We think you need these skills to ace Customer Assistant - Hospitality - Battersea Power Station
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for customer service shine through! Share any experiences where you’ve gone above and beyond to make someone’s day better. We want to see that you’re not just looking for a job, but that you genuinely care about providing five-star service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Highlight your relevant skills and experiences that align with the fast-paced environment of our café.
Tailor Your Application:Make sure to customise your application for the Customer Assistant role at M&S Café. Mention specific aspects of the job description that excite you and how your background fits those needs. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about us and what we stand for!
How to prepare for a job interview at Marks and Spencer
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Assistant in a high-pressure environment like M&S Café entails. Familiarise yourself with the job description and think about how your skills align with the need for efficiency, teamwork, and delivering five-star service.
✨Showcase Your Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss any relevant experience you have with technology or tools used in hospitality. You might even want to practice using similar systems if possible, so you can demonstrate your ability to adapt quickly during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and maintain quality service. Think of specific examples from your past experiences where you successfully managed busy situations, supported your team, or ensured customer satisfaction, and be ready to share those stories.
✨Emphasise Teamwork and Flexibility
This role requires strong teamwork and the ability to adapt quickly. Be ready to discuss how you've worked effectively in a team before and how you can contribute to a high-performance culture. Highlight any experiences where you had to be flexible and take on different roles to meet customer needs.
