Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become a Customer Assistant, serving customers and promoting M&S Foods with pride.
- Company: Join M&S, a leading retailer known for quality products and excellent customer service.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team, making a real impact on customer experiences every day.
- Qualifications: No specific experience required, just a passion for great service and teamwork.
- Other info: M&S values diversity and offers reasonable adjustments during the recruitment process.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Working Pattern Sunday: 09:45-18:30
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Customer Assistant - Foods - Princes Risborough Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Princes Risborough Simply Food
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. This will help you articulate how you would handle various customer scenarios, showcasing your ability to provide remarkable service.
✨Tip Number 3
Demonstrate your digital confidence by exploring the Sparks App and other digital tools used in-store. Being able to discuss how you would use these tools to enhance customer experience can set you apart from other candidates.
✨Tip Number 4
Show your adaptability by preparing examples of how you've successfully managed changing situations in previous roles. This will highlight your flexibility and readiness to thrive in a dynamic retail environment.
We think you need these skills to ace Customer Assistant - Foods - Princes Risborough Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service in previous roles, as this is crucial for the position.
Highlight Digital Competence: Mention any experience you have with digital tools or apps, especially if you've used similar systems in past jobs. This will demonstrate your ability to adapt to M&S's digital environment.
Express Team Spirit: Illustrate your ability to work well in a team by sharing examples of how you've collaborated with colleagues in previous roles. M&S values teamwork, so showing that you're a team player is essential.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Familiarise yourself with M&S Food products before the interview. Being able to discuss specific items, their qualities, and any promotions will show your passion and knowledge, making you stand out as a candidate.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to meet customer needs, as this role is all about creating a remarkable shopping experience.
✨Show Digital Confidence
Be ready to discuss your experience with digital tools, especially those relevant to retail. Mention any familiarity with apps or devices that enhance customer experiences, as being digitally savvy is essential for this position.
✨Emphasise Teamwork and Flexibility
Think of examples that showcase your ability to work well in a team and adapt to changing situations. This role requires collaboration and flexibility, so demonstrating these traits will be crucial during your interview.