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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Passion for food and strong communication skills required.
- Other info: Perfect for those looking to gain experience in a dynamic retail setting.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Work Pattern
- Sunday 13:30-19:30
- Wednesday 17:00-23:00
- Friday 17:00-23:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\\\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\\\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\\\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\\\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\\\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\u2019s why we\\u2019re revolutionising how we work and offering our most exciting opportunities yet. There\\u2019s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Other
Industries
- Retail
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Customer Assistant - Foods - Orpington Nugent Park employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Orpington Nugent Park
✨Tip Number 1
Get to know M&S products inside out! Spend some time in-store or online learning about the latest food items and promotions. This way, when you chat with customers, you can confidently recommend what they might love.
✨Tip Number 2
Show off your customer service skills during the interview! Think of examples where you've gone above and beyond for a customer. We want to see that you're passionate about making every shopping experience special.
✨Tip Number 3
Be ready to demonstrate your digital savvy! Familiarise yourself with tools like the Sparks App and any in-store devices. Highlighting your comfort with technology will show us you're ready to enhance the customer experience.
✨Tip Number 4
Don’t forget to showcase your teamwork spirit! Share stories about how you've collaborated with others in past roles. We value a positive team environment, so let us know how you contribute to that!
We think you need these skills to ace Customer Assistant - Foods - Orpington Nugent Park
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for M&S Food products shine through! We want to see how excited you are about sharing our high-quality offerings with customers.
Be Specific: Use specific examples from your past experiences that highlight your customer service skills. We love to see how you've gone above and beyond to make customers feel valued in previous roles.
Highlight Your Flexibility: Make sure to mention your adaptability and willingness to work across different areas of the store. We need team players who can handle the dynamic retail environment with ease!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their benefits will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S values in their team members.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any relevant digital tools or apps that M&S uses, like the Sparks App. Mentioning how you can leverage these tools to enhance customer experience will impress your interviewers.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Be ready to discuss how you've worked effectively in teams and how you handle unexpected challenges. This will demonstrate your ability to contribute positively to the store environment.