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- Tasks: Become a Customer Assistant, serving customers and promoting M&S high-quality food products.
- Company: Join M&S, a leading retailer known for quality and excellent customer service.
- Benefits: Enjoy flexible working options and comprehensive training on digital tools.
- Why this job: Be part of a dynamic team that values inclusivity and customer satisfaction.
- Qualifications: No specific experience required, just a passion for great service and teamwork.
- Other info: M&S is committed to diversity and offers reasonable adjustments in the recruitment process.
The predicted salary is between 24000 - 36000 £ per year.
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Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Foods - Oban SF employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Oban SF
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and being able to discuss them confidently will show your passion for the brand and your commitment to providing excellent customer service.
✨Tip Number 2
Demonstrate your digital confidence by exploring the Sparks App and other in-store devices. Being able to discuss how you would use these tools to enhance the customer experience can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've worked effectively in a team environment. Highlighting your ability to support colleagues and contribute to a positive store atmosphere will resonate well with the hiring team.
✨Tip Number 4
Show your flexibility by discussing past experiences where you've adapted to changing situations. This will demonstrate that you're ready to meet the dynamic demands of the retail environment at M&S.
We think you need these skills to ace Customer Assistant - Foods - Oban SF
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience and skills that align with M&S's expectations.
Showcase Your Customer Service Skills: In your application, emphasise your previous customer service experience. Provide specific examples of how you've gone above and beyond to ensure customer satisfaction, as this is crucial for the role.
Demonstrate Digital Confidence: Mention any experience you have with digital tools or apps, especially if you've used similar systems in past roles. This will show that you're ready to utilise M&S's digital tools effectively.
Express Your Passion for Food Products: Share your enthusiasm for M&S Food products in your application. Discuss any knowledge you have about their offerings and how you can contribute to promoting them to customers.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be representing.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to help customers, as this aligns with the role's focus on delivering remarkable service.
✨Be Digitally Savvy
Familiarise yourself with digital tools that M&S uses, such as the Sparks App. Be ready to discuss how you’ve used technology in previous roles to enhance customer experiences, showing that you can adapt to the digital aspects of the job.
✨Emphasise Teamwork and Flexibility
Prepare to talk about your experience working in teams and how you’ve adapted to changing situations in a retail environment. M&S values team players, so sharing specific examples will help illustrate your ability to contribute positively to the store atmosphere.