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For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours and comprehensive training in digital tools.
- Why this job: Be part of a dynamic team that values inclusivity and customer satisfaction.
- Qualifications: No specific experience required; just bring your passion for great service!
- Other info: M&S promotes a diverse workplace and welcomes applicants from all backgrounds.
All the details
Work Pattern
Sunday: 13:30 – 17:30
Monday: 17:30 – 21:30
Wednesday: 17:30 – 21:30
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Foods - Evesham Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Evesham Simply Food
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with the team or during the interview process. Share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Show your adaptability by discussing experiences where you've successfully handled changing situations or worked across different areas in a retail environment. This will highlight your flexibility, which is crucial for this position.
✨Tip Number 4
Be prepared to discuss your digital skills and how you've used technology to enhance customer experiences in the past. Mentioning specific tools or apps you've used can set you apart as a digitally confident candidate.
We think you need these skills to ace Customer Assistant - Foods - Evesham Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience and skills that align with the role.
Showcase Customer Service Skills: Emphasise your customer service experience in your application. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Demonstrate Digital Confidence: Mention any experience you have with digital tools or apps, especially if you've used similar systems in previous roles. This will show that you're ready to utilise M&S's digital tools effectively.
Express Team Spirit: Highlight your ability to work well in a team. Share examples of how you've collaborated with colleagues to create a positive work environment, as teamwork is essential for this position.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Customer Assistant role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to help customers, as this aligns perfectly with the expectations of the role.
✨Be Ready to Discuss Digital Tools
Since being digitally confident is essential, be prepared to talk about your experience with digital tools and apps. Familiarise yourself with the Sparks App and think of ways you could use technology to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
The role requires a strong team player who can adapt to changing situations. Share examples of how you've worked effectively in a team and how you've adapted to different roles or tasks in previous jobs.