At a Glance
- Tasks: Join M&S as a Customer Assistant, serving customers and promoting high-quality food products.
- Company: M&S is a leading retailer known for its quality food and excellent customer service.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive team environment.
- Other info: This role requires early morning shifts; training provided for all digital tools.
- Why this job: Be part of a dynamic team that values customer experience and promotes inclusivity.
- Qualifications: Must be 18 or older; strong communication skills and digital confidence are essential.
Customer Assistant - Foods Early Morning - Clapham South
Customer Assistant - Foods Early Morning - Clapham South
1 day ago Be among the first 25 applicants
Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
All the details
Work Pattern
Sunday 05:00-09:00
Monday 04:00-08:00
Friday 04:00-08:00
Saturday 04:00-08:00
Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\'t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Seniority level
Seniority level
Entry level
Employment type
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Full-time
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#J-18808-LjbffrCustomer Assistant - Foods Early Morning - Clapham South in London employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in Clapham South, you'll enjoy competitive pay, including an unsocial hours premium, and have access to comprehensive training and development opportunities to enhance your skills. Join us to be part of a forward-thinking team that is committed to delivering outstanding customer service while fostering personal growth in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Foods Early Morning - Clapham South in London
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with the team. Whether it's a phone call or an in-person chat, showing that you can communicate well and provide excellent service is key.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. Since the role requires working early mornings and possibly across different areas of the store, highlighting your willingness to take on various tasks will set you apart.
✨Tip Number 4
Showcase your digital confidence by mentioning any experience with retail technology or apps. Being comfortable with digital tools like the Sparks App will be a big plus in enhancing the customer experience.
We think you need these skills to ace Customer Assistant - Foods Early Morning - Clapham South in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any knowledge of food products, as this will be crucial for the role.
Tailor Your CV:Make sure your CV reflects your skills and experiences that align with the job. Emphasise your customer service skills, ability to work early mornings, and any previous retail experience. Use keywords from the job description to catch the employer's attention.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for customer service and M&S products. Mention specific examples of how you've provided excellent service in the past and express your enthusiasm for working in a team environment.
Highlight Digital Skills:Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. Explain how you can use these tools to enhance the customer experience and improve store operations.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be selling.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this role heavily focuses on delivering remarkable service.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you can adapt to different roles within the store and work effectively with your colleagues. Mention any previous experiences where teamwork was essential to achieving a goal.
✨Familiarise Yourself with Digital Tools
Since being digitally confident is crucial for this role, take some time to learn about the Sparks App and other digital tools used in retail. Being able to discuss these tools and how you would use them to enhance customer experience will set you apart.
