At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Other info: M&S values diversity and offers reasonable adjustments during recruitment.
- Why this job: Be a brand ambassador and make a real impact in customer experiences.
- Qualifications: No specific experience required; just bring your passion for great service.
Customer Assistant - Foods - Derby Kingsway Simply Foods
Customer Assistant - Foods - Derby Kingsway Simply Foods
2 days ago Be among the first 25 applicants
Sunday: 9:15-18:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
All the details
Work Pattern
Sunday: 9:15-18:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\'t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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#J-18808-LjbffrCustomer Assistant - Foods - Derby Kingsway Simply Foods employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where customer service excellence is at the heart of everything we do. As a Customer Assistant in our Foods section at Derby Kingsway Simply Foods, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a diverse team that values inclusivity and collaboration. With a commitment to sustainability and innovation, M&S provides a rewarding environment where you can truly make a difference in the lives of our customers and your community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Foods - Derby Kingsway Simply Foods
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your customer service skills in any interactions you have with the team or during the application process. Being friendly, approachable, and knowledgeable can set you apart as a candidate.
✨Tip Number 3
Highlight your digital skills during conversations or interviews. Mention any experience you have with apps or digital tools, as being digitally confident is essential for this role.
✨Tip Number 4
Show your flexibility and adaptability by discussing past experiences where you've successfully managed changing situations. This will demonstrate that you're ready to meet the demands of a busy retail environment.
We think you need these skills to ace Customer Assistant - Foods - Derby Kingsway Simply Foods
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience in customer service and any knowledge of food products.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the role. Emphasise your customer service skills, adaptability, and any experience with digital tools, as these are crucial for the position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your enthusiasm for M&S Food products. Mention specific examples of how you have gone above and beyond for customers in previous roles.
Showcase Your Digital Skills:Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. Explain how you can use these tools to enhance the customer experience at M&S.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be representing.
✨Highlight Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this aligns with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Familiarise yourself with digital tools that M&S uses, such as the Sparks App. Be ready to discuss how you’ve used technology in previous roles to enhance customer experiences, showing that you can adapt to the digital aspects of the job.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your experience working in teams and how you adapt to changing situations. M&S values a collaborative environment, so sharing examples of how you’ve supported colleagues or adjusted to new challenges will be beneficial.
