At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the iconic M&S team known for quality and customer service.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who\'s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Work Pattern
- Week 1: Sunday 13:30 - 17:30; Monday 15:30 - 19:30; Wednesday 15:30 - 19:30; Thursday 15:30 - 19:30; Friday 15:30 - 19:30
- Week 2: Monday 15:30 - 19:30; Tuesday 15:30 - 19:30; Wednesday 15:30 - 19:30; Friday 15:30 - 19:30; Saturday 15:30 - 19:30
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\'\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\'s why we\\\'re revolutionising how we work and offering our most exciting opportunities yet. There\\\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Bishop Stortford employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture where customer service excellence and teamwork are at the forefront. As a Customer Assistant in our Foods section in Bishop Stortford, you'll benefit from comprehensive training, opportunities for personal growth, and a commitment to inclusivity and diversity. Join us to be part of a forward-thinking team that values your contributions and empowers you to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Foods - Bishop Stortford
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with our products and services so you can chat confidently with customers. This will show your passion and help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable with engaging customers and handling different scenarios. The more you practice, the more natural it will feel when you're in the store.
✨Tip Number 3
Be ready to showcase your digital skills! Brush up on using apps and digital tools, as being digitally confident is key. Show us how you can enhance the customer experience with tech during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing team culture right there.
We think you need these skills to ace Customer Assistant - Foods - Bishop Stortford
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can’t wait to recommend them to customers.
Highlight Your Customer Service Skills:We want to know how you go above and beyond for customers. Use examples from your past experiences to show us how you’ve delivered remarkable service and made customers feel valued.
Be Digital Savvy:Mention any experience you have with digital tools or apps, especially if you've used something similar to the Sparks App. We’re looking for someone who’s comfortable using technology to enhance the customer experience.
Emphasise Teamwork and Flexibility:Let us know how you work well in a team and adapt to changing situations. Share examples of how you’ve supported colleagues and contributed to a positive store environment.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, dive deep into M&S Food products. Familiarise yourself with their range, promotions, and any new items. This knowledge will not only impress your interviewers but also show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your commitment to putting customers first.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on the digital tools M&S uses, like the Sparks App. Be ready to discuss how you’ve used technology in previous roles to enhance customer experiences or streamline processes.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about your experience working in teams. Share examples of how you've adapted to changing situations and supported colleagues, showing that you're ready to contribute to a positive store environment.
