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- Tasks: Assist customers in the Foods section, ensuring a great shopping experience.
- Company: Join Marks & Spencer, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be a brand ambassador, share your passion for food, and make a real impact.
- Qualifications: Must be over 18, with strong communication skills and a customer-focused attitude.
- Other info: Training provided on digital tools to enhance customer interactions.
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Customer Assistant – Foods/Backstage – Acorn Park Crawley
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Client:
Marks and Spencer
Location:
United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3f518b9d185c
Job Views:
4
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Work Pattern
Week 1
Sunday 04:30-12:30
Saturday 03:00-11:00
Week 2
Sunday 04:30-12:30
Monday 03:00-11:00
Work Pattern
Week 1
Sunday 04:30-12:30
Saturday 03:00-11:00
Week 2
Sunday 04:30-12:30
Monday 03:00-11:00
Under 18 disclaimer This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Foods/Backstage - Acorn Park Crawley employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods/Backstage - Acorn Park Crawley
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your digital confidence by exploring the Sparks App and other in-store devices. Being able to discuss how you would use these tools to enhance customer experience can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've worked as part of a team in previous roles. M&S values teamwork, so showcasing your ability to collaborate and support colleagues will be beneficial during the selection process.
✨Tip Number 4
Be ready to discuss your flexibility in working hours and adapting to different roles within the store. Highlighting your willingness to take on various responsibilities will demonstrate your commitment to the job.
We think you need these skills to ace Customer Assistant - Foods/Backstage - Acorn Park Crawley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service in previous roles, as this is crucial for the position at Marks & Spencer.
Highlight Digital Competence: Mention any experience you have with digital tools or apps, especially if you’ve used them in a retail context. This will demonstrate your ability to adapt to the digital aspects of the role, which is essential for enhancing customer experience.
Express Team Spirit: Illustrate your ability to work well in a team by sharing examples of past teamwork experiences. Marks & Spencer values collaboration, so showing that you can support and respect colleagues will strengthen your application.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
As a Customer Assistant in the Foods section, it's essential to demonstrate your enthusiasm for M&S products. Be prepared to discuss your favourite items and how you would recommend them to customers.
✨Highlight Your Customer Service Skills
Marks and Spencer values excellent customer service. Share examples from your past experiences where you went above and beyond to assist customers, ensuring they felt valued and satisfied.
✨Demonstrate Digital Confidence
Being digitally savvy is crucial for this role. Familiarise yourself with tools like the Sparks App and be ready to explain how you would use technology to enhance the shopping experience for customers.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to various roles within the store. Prepare to discuss how you've successfully collaborated with colleagues in the past and your willingness to take on different tasks as needed.