At a Glance
- Tasks: Serve customers, keep the store tidy, and promote our amazing food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Flexible part-time hours, great team environment, and opportunities for growth.
- Other info: Inclusive workplace committed to diversity and equal opportunities.
- Why this job: Be the face of M&S and make a real difference in customer experiences.
- Qualifications: No experience needed, just a passion for great service and teamwork.
Work pattern
Monday: 18:00-22:00
Tuesday: 18:00-22:00
Saturday: 06:00-14:45
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
- At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Wyvern Derby employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and diversity. As a Customer Assistant in our Foods section at Wyvern Derby, you'll enjoy flexible part-time hours, opportunities for personal growth, and the chance to engage with customers while promoting our high-quality products. Join us to be part of a team that champions excellent service and fosters a supportive environment for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Wyvern Derby
✨Tip Number 1
Get to know M&S products inside out! Spend some time in-store or online learning about the food range. When you chat with customers, your passion and knowledge will shine through, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. The more you practice, the more natural it will feel when you're on the shop floor.
✨Tip Number 3
Be proactive during your interview! Show us how you can go above and beyond by sharing examples of how you've delivered excellent service in the past. We love candidates who take initiative!
✨Tip Number 4
Apply through our website for the best chance! It’s super easy, and you’ll be able to showcase your enthusiasm for the role right from the start. Plus, we’re always on the lookout for passionate individuals like you!
We think you need these skills to ace Customer Assistant - Food - Wyvern Derby
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about working in our Foods section.
Highlight Customer Service Skills:Make sure to emphasise your customer service experience. We want to see how you've gone above and beyond to help customers in the past, so share those stories that showcase your commitment to excellent service!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, which is key for a Customer Assistant role.
✨Practice Customer Scenarios
Think about common customer interactions you might face in the store. Practising how you would handle questions or complaints can help you demonstrate your excellent customer service skills during the interview.
✨Showcase Your Communication Skills
Since strong communication is vital for this role, be prepared to share examples of how you've effectively communicated with customers or team members in the past. This will highlight your ability to build positive relationships.
✨Be Ready for Feedback
Demonstrating that you're open to feedback is crucial. During the interview, express your willingness to learn and adapt. You might even ask the interviewer for their thoughts on your responses to show you're proactive about improvement.
