At a Glance
- Tasks: Deliver exceptional customer service and promote high-quality food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, inclusive culture, and opportunities for growth.
- Other info: Embrace a dynamic work environment with a focus on inclusivity.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
Overview
Join M&S as a Customer Assistant in our Food section, where you\'ll become be at the frontline of the UK\'s fastest growing retailer. We\'re not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we\'re driving.We\'re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.You\'ll be a resilient and committed brand ambassador who\'s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
Work Pattern
- Tuesday: 17:30-21:30
- Thursday: 17:30-21:30
- Saturday: 16:30-20:30
Responsibilities
- At M&S, our customers don\'t wait. You\'ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You\'ll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\'ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you\'ll embrace the challenge.
Closing
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there\'s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Wigan Robin Retail Park Simply Food employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Foods section at Wigan Robin Retail Park, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to make a meaningful impact on customer experiences. Join us in our commitment to excellence and innovation, where your contributions are recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Wigan Robin Retail Park Simply Food
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. Talk about your favourite products and how you’d recommend them to customers. This will make you stand out as a true brand ambassador.
✨Tip Number 2
Be ready to demonstrate your customer service skills. Think of examples where you've gone above and beyond for a customer in the past. M&S values remarkable service, so showing that you can deliver this will definitely impress!
✨Tip Number 3
Flexibility is key in retail, so be prepared to discuss how you can adapt to different roles within the store. Share experiences where you’ve successfully juggled multiple tasks or stepped in to help colleagues when needed.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools like the Sparks App to enhance the customer experience.
We think you need these skills to ace Customer Assistant - Food - Wigan Robin Retail Park Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills:Make sure to emphasise your commitment to excellent customer service. Use examples from past roles where you've gone above and beyond to make a customer's experience memorable.
Be Digital Savvy:Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the shopping experience for our customers.
Team Player Vibes:We love a good team player! In your application, talk about how you’ve worked collaboratively in the past and how you plan to contribute to a positive store environment at M&S.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology in previous jobs, share how it helped enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about your ability to work collaboratively. Share examples of how you've adapted to changing situations in the workplace, highlighting your flexibility and commitment to creating a positive environment.
