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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join M&S, a leader in the retail industry with a focus on inclusivity.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us. At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly. Are you ready for it? Take your marks and get ready to apply.
Work Pattern
- Week 1: Monday 18:00 – 22:00; Thursday 18:00 – 22:00; Saturday 05:00 – 10:00
- Week 2: Monday 18:00 – 22:00; Friday 05:00 – 09:00; Saturday 17:00 – 22:00
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Wheatley Doncaster Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Wheatley Doncaster Simply Food
✨Tip Number 1
Get to know M&S products inside out! When you walk into that interview, show off your passion for our food range. Talk about your favourite items and how you’d recommend them to customers. This will make you stand out as a true brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to go above and beyond for a customer. Role-play with a friend or family member to get comfortable with handling different situations. We want to see that you can deliver remarkable service!
✨Tip Number 3
Show us your digital savvy! Familiarise yourself with tools like the Sparks App and in-store devices. During your interview, mention how you’d use these tools to enhance the shopping experience. Being digitally confident is key in today’s retail world!
✨Tip Number 4
Be ready to demonstrate your teamwork skills! Share examples of how you’ve worked well with others in the past. We’re looking for someone who can create an inclusive environment and support their colleagues, so let that shine through in your conversation.
We think you need these skills to ace Customer Assistant - Food - Wheatley Doncaster Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can help customers discover their favourites.
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service. Use examples from your past experiences where you've gone above and beyond to make a customer's day better.
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. Show us how you can use technology to enhance the shopping experience for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on any digital tools or apps that M&S uses, like the Sparks App. Mentioning your familiarity with these tools during the interview will demonstrate your readiness to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be ready to discuss how you've worked effectively in a team and how you handle flexibility in your work schedule. This will show that you're a great fit for their inclusive store environment.