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For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Flexible working hours, inclusive culture, and training on digital tools.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: No prior experience needed; just bring your passion for great service!
- Other info: Part-time role with opportunities for growth and development.
Customer Assistant – Food – Westwood Cross
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high‑quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Working hours
Sunday 07:00‑11:00
Monday 05:00‑09:00
Friday 05:00‑09:00
Saturday 05:00‑09:00
Key Accountabilities
- Serve customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Legal and Policy Statements
Under 18 disclaimer – This job role involves working early mornings and therefore we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00‑06:00.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy. M&S is an inclusive organisation and we welcome flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Westwood Cross employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Westwood Cross
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your customer service skills during any interactions with the team. Whether it's a phone call or an in-person visit, showing that you can communicate well and provide excellent service is key.
✨Tip Number 3
Be prepared to discuss how you handle flexibility in a fast-paced environment. Share examples of times you've adapted to changing situations, as this is crucial for the role.
✨Tip Number 4
Show your digital confidence by mentioning any experience with retail technology or apps. Highlighting your ability to use digital tools will align with M&S's focus on enhancing the customer experience.
We think you need these skills to ace Customer Assistant - Food - Westwood Cross
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what M&S is looking for in a Customer Assistant. Highlight key responsibilities and required skills, such as customer service excellence and product knowledge.
Tailor Your CV: Customise your CV to reflect your experience and skills that align with the role. Emphasise any previous customer service roles and your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and customer service. Mention specific examples of how you’ve gone above and beyond for customers in the past.
Showcase Digital Skills: Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps. Explain how you can use these tools to enhance the customer experience.
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Familiarise yourself with M&S Food products before the interview. Being able to discuss specific items, their features, and benefits will show your passion and knowledge, making you stand out as a candidate.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to meet customer needs, as this aligns perfectly with the role's requirements.
✨Show Flexibility and Team Spirit
Be ready to discuss how you adapt to changing situations and work well within a team. Share experiences that showcase your ability to collaborate and support colleagues, which is crucial for this position.
✨Embrace Digital Tools
Since being digitally confident is essential, mention any experience you have with digital tools or apps. Discuss how you can leverage technology to enhance the customer experience, demonstrating your readiness for the role.