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- Tasks: Join M&S as a Customer Assistant, delivering exceptional service and promoting high-quality food products.
- Company: Marks & Spencer is a leading UK retailer known for quality food and excellent customer service.
- Benefits: Enjoy flexible working options, training opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team, enhance customer experiences, and contribute to a greener retail future.
- Qualifications: No specific experience required; just bring your passion for customer service and digital skills.
- Other info: M&S values diversity and inclusion, welcoming all applicants to join their innovative team.
The predicted salary is between 20000 - 28000 £ per year.
Social network you want to login/join with:
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Client:
Marks and Spencer
Location:
United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
63443ab6ace1
Job Views:
3
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Work Pattern
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food-Vangarde Monks Cross employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food-Vangarde Monks Cross
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with M&S staff or customers. Whether it's a casual chat or a more formal setting, showing that you can engage positively with people is key.
✨Tip Number 3
Be prepared to discuss how you would handle various customer scenarios. Think of examples where you've gone above and beyond for a customer, as this aligns perfectly with M&S's commitment to excellent service.
✨Tip Number 4
Show your adaptability by being ready to discuss how you can work across different areas of the store. Highlight any past experiences where you've had to adjust quickly to changing demands in a retail environment.
We think you need these skills to ace Customer Assistant - Food-Vangarde Monks Cross
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience and skills that align with M&S's expectations.
Showcase Customer Service Skills: Emphasise your customer service experience in your application. Provide specific examples of how you've gone above and beyond to assist customers, as this is a crucial aspect of the role.
Demonstrate Digital Confidence: Mention any experience you have with digital tools or apps, especially if you've used similar technology in previous roles. This will show that you're ready to utilise M&S's digital resources effectively.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the values and culture of M&S. Use keywords from the job description and express your enthusiasm for working in a team-oriented and customer-focused environment.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
As a Customer Assistant in the Foods section, it's essential to demonstrate your enthusiasm for M&S Food products. Be prepared to discuss your favourite items and how you would recommend them to customers.
✨Highlight Your Customer Service Skills
Emphasise your commitment to excellent customer service. Share examples from previous experiences where you went above and beyond to ensure customer satisfaction, as this aligns with M&S's values.
✨Demonstrate Digital Confidence
Since being digitally confident is crucial for this role, be ready to talk about your experience with digital tools. Familiarise yourself with the Sparks App and other in-store devices to show you can enhance the customer experience.
✨Be a Team Player
M&S values teamwork, so express your ability to work collaboratively. Share instances where you've supported colleagues or contributed to a positive team environment, showcasing your adaptability and respect for others.