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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team, known for quality and innovation.
- Benefits: Flexible hours, training opportunities, and a supportive work environment.
- Why this job: Be the face of M&S and make a real difference in customers' shopping experience.
- Qualifications: Passion for food, strong communication skills, and a commitment to excellent service.
- Other info: Inclusive workplace with opportunities for growth and development.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us. At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Work Pattern
- Week 1: Mon 17:00-21:00; Wed 17:00-21:00; Fri 17:00-21:00; Sat 17:00-21:00
- Week 2: Tue 17:00-21:00; Wed 17:00-21:00; Fri 17:00-21:00; Sat 17:00-21:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\\\’s why we\\\’re revolutionising how we work and offering our most exciting opportunities yet. There\\\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Truro Lemon Quay employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Truro Lemon Quay
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers during the interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to go above and beyond for a customer. Role-playing these situations can really help you shine in the interview.
✨Tip Number 3
Be prepared to discuss how you handle feedback and adapt to change. M&S values adaptability, so share examples from your past experiences that highlight your ability to learn and grow.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to make an impact.
We think you need these skills to ace Customer Assistant - Food - Truro Lemon Quay
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills: We want to know how you go above and beyond for customers. Share specific examples from your past experiences where you provided excellent service or resolved issues. This will help us see how you can contribute to our team!
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for individuals who are authentic and relatable. A bit of humour or a personal touch can make your application memorable!
Apply Through Our Website: Make sure to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Be Ready to Engage
During the interview, demonstrate your ability to engage with customers. You might be asked how you would approach a customer needing assistance. Practice scenarios where you proactively ask questions to understand their needs and make recommendations.
✨Embrace Feedback
M&S values individuals who are open to feedback. Be prepared to discuss how you've received and acted upon feedback in the past. This shows that you're adaptable and committed to continuous improvement, which is key in a fast-paced retail environment.
