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For Companies At a Glance
- Tasks: Serve customers, fill shelves, and drive sales in a fast-paced food environment.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, unsocial hours premium, and a dynamic work environment.
- Other info: Flexible shifts and opportunities for growth in a supportive team.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Must be 18+, thrive under pressure, and be digitally confident.
The predicted salary is between 11 - 12 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Work Pattern
- Monday 05:00 - 09:00
- Tuesday 05:00 - 09:00
- Wednesday 05:00 - 09:00
Unsocial premium
The + £3.00 p/h unsocial premium is only added on hours worked between 22:00-06:00.
Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Responsibilities and qualifications
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same.
Customer Assistant - Food - Tolworth Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Tolworth Simply Food
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with their food products and services. When you walk into that interview, show off your passion for their offerings – it’ll make you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you’d handle busy periods or difficult customers. We want to see that you can keep your cool and deliver five-star service, even when the pressure’s on.
✨Tip Number 3
Be ready to showcase your digital savvy! M&S is all about using tech to enhance the shopping experience. Brush up on any relevant tools or apps, and be prepared to discuss how you’d use them to help customers find what they need.
✨Tip Number 4
Flexibility is key! Be open about your availability and willingness to adapt to different roles in the store. Show that you’re a team player who can jump in wherever needed – that’s the kind of attitude we love at StudySmarter!
We think you need these skills to ace Customer Assistant - Food - Tolworth Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills: We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of times you’ve delivered exceptional service or handled tough situations. This will help us see that you’re ready to be a brand ambassador for M&S.
Be Yourself: Don’t be afraid to let your personality come through in your application. We’re looking for down-to-earth colleagues who can connect with our customers. A bit of humour or a personal touch can make your application stand out!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and get back to you. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Marks and Spencer
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will highlight your ability to thrive under pressure and provide five-star service.
✨Show Your Team Spirit
M&S values teamwork, so be ready to discuss how you contribute to a positive work environment. Share stories that showcase your ability to support colleagues and work collaboratively, especially in busy situations. This will demonstrate that you're a team player who can adapt to various roles.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, make sure you’re familiar with digital tools like Sparks and in-store devices. You might even want to mention any relevant tech skills you have, as this will show that you can enhance the customer experience through technology.