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For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and recommend M&S Food products.
- Company: Join the iconic M&S brand known for quality food and exceptional service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be a brand ambassador and make customers feel valued while gaining product knowledge.
- Qualifications: Must be 18 or older with strong communication skills and a passion for customer service.
- Other info: Early morning shifts required; perfect for students looking for part-time work.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\\\’ll champion high-quality products, great value offers, and excellent customer service. We\\\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\\\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\\\’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring shelves are stocked with product.
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise digital tools and communication channels to deliver for the customer every time.
Working Pattern
Week 1: Sunday 05:15-11:45; Tuesday 04:00-10:30; Thursday 04:00-10:30; Friday 04:00-10:30; Saturday 06:30-14:00.
Key Capabilities
- High levels of customer service
- Attention to detail and commitment to quality work
- Open to feedback and continuous improvement
- Ability to plan and manage own workload
- Strong communication skills
- Adaptable to changing situations
- Ability to build positive relationships and listen well
- Good level of digital capability
Equality and Inclusion
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy and to talking flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent assessment process.
Other
Under 18 disclaimer: This job role involves working early mornings and we can\\\’t consider applications from anyone under the age of 18, to comply with health and safety legislation.
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Customer Assistant - Food - Thurmaston Leicester Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Thurmaston Leicester Simply Food
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions and demonstrate your ability to provide remarkable service.
✨Tip Number 3
Highlight your adaptability in previous roles. Share examples of how you've successfully managed changing situations or workloads, as this is crucial for a fast-paced environment like M&S.
✨Tip Number 4
Showcase your digital skills by discussing any relevant tools or platforms you've used in past jobs. Being comfortable with technology is essential for utilising digital communication channels effectively.
We think you need these skills to ace Customer Assistant - Food - Thurmaston Leicester Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and key capabilities required for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service in previous roles, as this is crucial for the position at M&S.
Highlight Product Knowledge: Mention any relevant knowledge you have about food products or retail. If you have experience working with similar products, make sure to include that in your application to demonstrate your capability as a brand ambassador.
Be Authentic: Let your personality shine through in your application. M&S values passionate individuals, so express your enthusiasm for food and customer service. This will help you stand out as a candidate who truly cares about the role.
How to prepare for a job interview at Marks and Spencer
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Customer Assistant role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to meet customer needs, as this aligns perfectly with the responsibilities of the role.
✨Be Ready to Discuss Sales Targets
Familiarise yourself with sales strategies and be prepared to discuss how you would approach meeting daily sales targets. Showing that you understand the importance of sales in a retail environment will impress your interviewers.
✨Emphasise Adaptability and Teamwork
The ability to adapt to changing situations is key in retail. Be ready to share examples of how you've successfully worked in a team and adapted to new challenges, as this will highlight your suitability for the dynamic environment at M&S.