At a Glance
- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Earn a competitive wage with an unsocial hours premium and flexible working options.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
All the details
Working Pattern
- Wednesday 2200-0500
- Thursday 2200-0500
- Friday 2200-0500
- Saturday 2200-0500
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer
This job role involves working through the night and this means we can\'t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who\'re ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\'t wait, you\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\'s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\'s why we\'re revolutionising how we work and offering our most exciting opportunities yet. There\'s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#Christmas
Customer Assistant - Food- Through The Night - Whiteley Village Fareham employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Food section at Whiteley Village, you'll enjoy competitive pay, including an unsocial hours premium, and the opportunity for personal growth through comprehensive training and development. Join us to be part of a forward-thinking team that is committed to delivering outstanding customer experiences while embracing digital innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food- Through The Night - Whiteley Village Fareham
✨Tip Number 1
Get to know M&S and their products inside out! When you walk into that interview, show off your passion for their food range. Talk about your favourite products and how you’d recommend them to customers. This will make you stand out as a true brand ambassador.
✨Tip Number 2
Be ready to demonstrate your customer service skills. Think of examples where you've gone above and beyond for a customer in the past. M&S values remarkable service, so showing that you can deliver this will definitely catch their attention.
✨Tip Number 3
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. M&S needs team players who can jump in wherever they're needed, especially during busy periods like Christmas.
✨Tip Number 4
Don’t forget to highlight your digital skills! M&S is all about enhancing the customer experience with tech. Mention any experience you have with apps or digital tools, and how you can use them to help customers find what they need quickly.
We think you need these skills to ace Customer Assistant - Food- Through The Night - Whiteley Village Fareham
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know how much you love M&S Food products! Share any experiences or knowledge you have about our offerings. This will show us that you're genuinely excited about the role and ready to be a brand ambassador.
Highlight Your Customer Service Skills:Make sure to emphasise your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past. Use specific examples to demonstrate your commitment to delivering remarkable service.
Be Flexible and Adaptable:Since this role requires working through the night and adapting to various store areas, mention any previous experiences where you've had to be flexible. Show us that you're ready to roll your sleeves up and tackle whatever comes your way!
Apply Through Our Website:Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so get started today!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share that experience to highlight your adaptability.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Be prepared to talk about times when you worked effectively in a team or had to adjust your approach based on the needs of the moment. This will show that you’re ready to contribute positively to the store environment.
