At a Glance
- Tasks: Serve customers and maintain a fast-paced, customer-first approach in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant team culture.
- Benefits: Earn a competitive wage plus an extra £3.00 p/h for unsociable hours worked.
- Other info: Dynamic shifts with opportunities to learn and grow in a supportive environment.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Must be 18 or over; passion for food and customer service is essential.
The predicted salary is between 12 - 15 £ per hour.
- All the details
- Work Pattern
- Sunday 21:00-06:00 Monday 21:00-06:00 Tuesday 21:00-06:00
- Under 18 Disclaimer
This job role involves working through the night and this means we can't consider applications from anyone under the age of 18.
This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer.
We need colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we are driving.
We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are ready to roll their sleeves up and meet strong customer demand day in and day out.
You will be a resilient and committed brand ambassador who confidently recommends and sells our newest food products, ensuring customers feel truly valued every time they shop with us.
- Maintain a fast, focused, and customer‑first approach in a high‑pressure store environment, serving, selling, and filling products to drive sales growth.
- Utilise digital tools such as the Sparks App and in‑store devices to enhance the customer experience.
- Contribute to a positive, high‑energy team environment, supporting colleagues in delivering a seamless customer experience.
- Demonstrate flexibility by working across various areas of the store and adapting to changing demands—no two shifts are the same.
This is a frontline role for those ready to roll up their sleeves and embrace the challenge. Are you ready for it?
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food (Through The Night) - Hedge End
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Marks and Spencer and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Customer Assistant - Food (Through The Night) - Hedge End
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Marks and Spencer that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Marks and Spencer.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Marks and Spencer get a sense of who you are beyond your experience!
How to prepare for a job interview at Marks and Spencer
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Marks and Spencer and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
