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- Tasks: Serve customers, maintain store cleanliness, and recommend high-quality food products.
- Company: Join the iconic Marks & Spencer team in a vibrant retail environment.
- Benefits: Part-time hours with an unsocial premium and flexible working opportunities.
- Other info: Embrace diversity and inclusion while growing your career in retail.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for excellent customer service.
All the details
Work Pattern:
Tuesday 12:00-14:00
Wednesday 14:00-18:00
Thursday 14:00-18:00
Saturday 14:00-18:00
Join M&S as a Customer Assistant in our Food section, where you\’ll become be at the frontline of the UK\’s fastest growing retailer. We\’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we\’re driving.
We\’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.
You’ll be a resilient and committed brand ambassador who\’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don\’t wait. You\’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You\’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
- Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
- Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you\’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there\’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Teddington Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Teddington Simply Food
✨Tip Number 1
Get to know M&S Food products inside out! Spend some time familiarising yourself with the range, so you can confidently recommend items to customers. This will not only impress them but also show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your customer service skills! Engage with friends or family as if they were customers, and work on being attentive and responsive to their needs. The better you are at connecting with people, the more likely you are to shine in your role.
✨Tip Number 3
Don’t shy away from feedback! Embrace it as a chance to grow. Ask for tips from current employees or mentors on how to improve your approach, and be open to making changes based on their advice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to connect with you about opportunities at M&S.
We think you need these skills to ace Customer Assistant - Food - Teddington Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you’re not just looking for any job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to see how you’ve gone above and beyond to help customers in the past. Share specific examples that demonstrate your ability to engage with customers and provide excellent service.
Be Yourself: We’re looking for authentic individuals who can connect with our customers. Don’t be afraid to let your personality come through in your application. Whether it’s a fun fact about yourself or a unique perspective on food, we want to know the real you!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s super easy and ensures that we receive all your details without any hiccups. Plus, you’ll get to see all the other exciting opportunities we have available!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond for a customer, as this will demonstrate your commitment to delivering remarkable service, which is key for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are adaptable, both of which are essential traits for a Customer Assistant.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Prepare by thinking through potential challenges you might face on the shop floor and how you would resolve them. This will highlight your problem-solving skills and ability to manage your workload efficiently.