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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible working hours, inclusive environment, and training opportunities.
- Other info: Embrace a dynamic role with opportunities for growth and development.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
Work Pattern
Week 1
Wednesday 04:30-08:30
Thursday 04:30-08:30
Saturday 04:30-08:30
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
Serve our customers efficiently, both on the shop floor and at service points
Keep the store clean and tidy, ensuring that our shelves are always stocked with product
Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
Build expert product knowledge to sell and recommend our products and services
We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
High levels of customer service
Committed to delivering excellent work with great attention to detail
Open to and acts upon feedback, asking for this regularly
Takes accountability for planning and managing own workload efficiently
Strong communication skills
Adaptable to changing situations
Builds positive relationships by being a good listener
Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Taunton employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Taunton
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with their food products and values. When you walk into that interview, show off your passion for their offerings and how you can enhance the customer experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to engage with customers and provide exceptional service. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Be ready to showcase your digital skills! M&S is all about using tech to improve the shopping experience, so brush up on any relevant apps or tools. Mention how you can leverage these in your role as a Customer Assistant.
✨Tip Number 4
Don’t forget to highlight your teamwork abilities! Share examples of how you've worked well with others in the past. M&S values a collaborative environment, so showing you’re a team player will definitely work in your favour.
We think you need these skills to ace Customer Assistant - Food - Taunton
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you're genuinely excited about being a part of our team.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to see how you've gone above and beyond for customers in the past. Share specific examples that demonstrate your commitment to delivering excellent service, as this is key to being a successful Customer Assistant.
Be Digital Savvy: Since being digitally confident is essential for this role, don’t forget to mention any experience you have with digital tools or apps. If you've used similar technology before, let us know! This will show us that you're ready to enhance the customer experience using our digital resources.
Tailor Your Application: Take the time to tailor your application to the job description. Use keywords from the listing and make sure to align your skills and experiences with what we're looking for. This shows us that you've done your homework and are serious about joining our team at M&S!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology in previous jobs, share how it helped enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about your ability to work collaboratively. Share examples of how you've adapted to changing situations in the workplace, highlighting your flexibility and commitment to creating an inclusive environment.