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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible shifts, inclusive culture, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make a real difference in customers' shopping experiences.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
- Other info: Embrace a dynamic role with training on digital tools to enhance customer interactions.
Overview
All the details
Work Pattern
- Tuesday 18:00 – 22:00
- Saturday 14:00 – 22:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who\’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don\’t wait, you\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Summertown Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Summertown Simply Food
✨Tip Number 1
Get to know M&S products inside out! Familiarise yourself with the latest food offerings and promotions. This way, when you chat with customers, you can confidently recommend items and show off your passion for the brand.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. Remember, it’s all about making them feel valued and ensuring they have a great shopping experience.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with tools like the Sparks App and in-store devices. Being tech-savvy will help you assist customers better and enhance their shopping experience.
✨Tip Number 4
Be ready to adapt! Retail can be unpredictable, so practice being flexible in your approach. Whether it’s switching tasks or helping out a colleague, showing that you can roll with the punches will make you stand out.
We think you need these skills to ace Customer Assistant - Food - Summertown Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about the role. We want to see that you're genuinely enthusiastic about being a brand ambassador.
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service in your application. Use examples from previous roles where you've gone above and beyond to help customers feel valued. Remember, we’re looking for team players who put customers first!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps, especially if you've used them in a retail setting. Show us how you can enhance the customer experience using technology – it’s a big part of the role!
Tailor Your Application: Take the time to tailor your application specifically for this role at M&S. Refer to the job description and align your skills and experiences with what we're looking for. And don’t forget, applying through our website is the best way to get noticed!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their benefits will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance customer experiences.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about how you work well with others. Share examples of how you've adapted to changing situations in previous jobs, highlighting your flexibility and commitment to creating a positive store environment.
