At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Flexible working hours, inclusive culture, and training opportunities.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for food, strong communication skills, and digital confidence.
Customer Assistant - Food - Southgate Simply Food
Work Pattern
Monday 15:00-23:00
Tuesday 15:00-23:00
Wednesday 15:00-23:00
Thursday 15:00-23:00
Saturday 15:00-23:00
Under 18 disclaimer This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Benefits & Diversity
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Employment Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Customer Assistant - Food - Southgate Simply Food in City of London employer: Marks and Spencer
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Southgate Simply Food store, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to make a meaningful impact on customer experiences. Join us in revolutionising retail while benefiting from flexible working arrangements and a commitment to diversity and equal opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Southgate Simply Food in City of London
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you stand out during the interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd engage with customers and handle their needs. Being a people person is key for this role, so let that shine through.
✨Tip Number 3
Be flexible and ready to adapt! M&S values team players who can switch between tasks easily. Show that you're up for the challenge and can handle the fast-paced retail environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy, which is a big plus for this role. Don’t miss out on the chance to join our amazing team!
We think you need these skills to ace Customer Assistant - Food - Southgate Simply Food in City of London
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you're genuinely excited about being a part of our team.
Highlight Your Customer Service Skills:We want to know how you go above and beyond for customers. Share specific examples from your past experiences where you provided excellent service or resolved issues. This will help us see that you understand the importance of making customers feel valued.
Be Digital Savvy:Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used something like the Sparks App before, let us know! It shows you're ready to enhance the customer experience with technology.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to keep your application professional. Use clear language, check for typos, and make sure it flows well. A friendly tone can make a big difference, so let your personality shine through while keeping it polished!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion for the brand and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this role is all about making customers feel valued.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share that experience to highlight your adaptability.
✨Emphasise Teamwork and Flexibility
M&S values team players, so think of examples where you've worked well in a team or adapted to changing situations. Showing that you can collaborate effectively and handle various tasks will make you a strong candidate.
