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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join M&S, a leader in the retail industry with a focus on inclusivity.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Work Pattern
Weekly schedule (example):
Week 1 – Sunday 07:00-11:00; Monday 05:30-09:30; Saturday 05:30-09:30
Week 2 – Wednesday 05:30-09:30; Thursday 05:30-09:30; Friday 05:30-09:30
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Receive training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Employment Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Retail
Inclusion and Accessibility
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share your requirements so we can provide a fair and transparent assessment process.
All the details
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Customer Assistant - Food - Southfields SF employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Southfields SF
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with the latest food offerings and promotions. This way, when you chat with customers or during interviews, you can show off your passion and knowledge.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. Remember, it’s all about making them feel valued and understood, so show that you can go above and beyond.
✨Tip Number 3
Be ready to showcase your digital skills! Brush up on using apps and in-store devices, as being digitally confident is key. You want to demonstrate that you can enhance the shopping experience with tech-savvy solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for, making it easier for you to tailor your approach.
We think you need these skills to ace Customer Assistant - Food - Southfields SF
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about the role. We want to see that you're genuinely enthusiastic about being a brand ambassador.
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service. Use examples from your past experiences where you've gone above and beyond for customers. We value those who put customers first, so show us how you do it!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you've used similar technology in previous roles, let us know! We want to see that you're ready to enhance the customer experience with our digital tools.
Tailor Your Application: Take the time to tailor your application specifically for this role. Refer to the job description and align your skills and experiences with what we're looking for. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss your favourite items and why they stand out will show your passion and knowledge, making you a more appealing candidate.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with what M&S values in their team members.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, brush up on the digital tools mentioned in the job description, like the Sparks App. Be ready to discuss how you would use these tools to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S looks for team players who can adapt to changing situations. Prepare to talk about times when you've worked well in a team or adapted to new challenges, demonstrating your ability to contribute positively to the store environment.