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For Companies Customer Assistant – Food – Southend on Sea
Summary
Join our team at M&S as a Customer Assistant in our Food section, where you\’ll become a champion of our high‑quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Key Accountabilities
- Serve customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring shelves are always stocked with product.
- Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acting on feedback, asking for it regularly.
- Capable of planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Pay
£12.60 per hour.
Additional £3.00 per hour for any hours worked between 22:00 and 06:00.
Work Pattern
Week 1: Sunday 06:00–14:30, Monday 04:30–13:00, Tuesday 04:30–13:00, Wednesday 04:30–13:00, Friday 04:30–13:00.
Week 2: Monday 04:30–13:00, Wednesday 04:30–13:00, Thursday 04:30–13:00, Friday 04:30–13:00, Saturday 04:30–13:00.
Under 18 Disclaimer
This role involves working early mornings and we cannot consider applications from anyone under the age of 18, in compliance with relevant health and safety legislation.
Inclusion
M&S is committed to an active inclusion, diversity and equal opportunities policy. We welcome disabled applicants and encourage flexible working. If you require reasonable adjustments, please let us know when applying.
Welcome
Mark & Spencer is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Join us and make an immediate impact.
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Customer Assistant - Food - Southend on Sea employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Southend on Sea
✨Tip Number 1
Get to know M&S Food products inside out! Spend some time in-store or online learning about the different items we offer. This way, when you chat with customers, you can share your passion and knowledge, making their shopping experience even better.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. The more you practice, the more natural it will feel to recommend products and handle any questions they might have.
✨Tip Number 3
Stay organised and manage your time well. Create a schedule that allows you to balance your job search with other commitments. This will help you stay focused and ensure you're ready for any interviews that come your way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, so keep checking back for new opportunities to join our fantastic team at M&S.
We think you need these skills to ace Customer Assistant - Food - Southend on Sea
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they’re top-notch. This will show us that you’re not just looking for any job, but you genuinely want to be part of our food-loving team.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We want to know how you’ve gone above and beyond to help customers in the past. Share specific examples that demonstrate your ability to engage with customers and provide excellent service.
Be Detail-Oriented: Attention to detail is key in this role, so don’t forget to showcase this in your application. Whether it’s keeping shelves stocked or ensuring cleanliness, give us examples of how you’ve maintained high standards in previous jobs or experiences.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role. Plus, it shows us that you’re proactive and ready to take the next step in joining our team!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Understand their unique selling points and be ready to discuss your favourites. This will show your passion for the role and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond for a customer. This will demonstrate your commitment to providing remarkable service, which is key for this role.
✨Be Ready for Feedback
During the interview, be open to discussing how you handle feedback. Share instances where you've acted on feedback to improve your performance. This shows that you're adaptable and willing to grow, which is essential in a fast-paced retail environment.
✨Practice Your Communication Skills
Strong communication is vital for a Customer Assistant. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable discussing your skills and how they relate to the job.