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- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible hours, competitive pay, and a supportive team culture.
- Why this job: Be the face of M&S and make a real difference for customers every day.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
- Other info: Great opportunity for personal growth in a dynamic retail setting.
Work Pattern
Tuesday – 19:30-23:30
Wednesday – 19:30-23:30
Thursday – 19:30-23:30
Friday 19:30-23:30
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
The + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high‑quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Other
Industry
Retail
Location
London, England, United Kingdom
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Customer Assistant - Food - Southbank Place employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Southbank Place
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think about how you can go above and beyond for customers. Role-play scenarios with friends or family to boost your confidence in delivering remarkable service.
✨Tip Number 3
Be flexible and adaptable! Retail can be unpredictable, so think about how you can handle different situations. Show that you're ready to roll your sleeves up and tackle whatever comes your way.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your digital skills and teamwork experience, as these are key for the role. We can't wait to see your application!
We think you need these skills to ace Customer Assistant - Food - Southbank Place
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for M&S Food products shine through! Share any personal experiences or favourite products that make you excited about the role. We want to see that you're genuinely enthusiastic about being a brand ambassador.
Highlight Your Customer Service Skills: Make sure to emphasise your commitment to excellent customer service in your application. Use examples from previous roles where you went above and beyond for customers. We’re looking for those who truly value the customer experience!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps, especially if you've used similar ones before. Show us that you can easily adapt to using technology to enhance the shopping experience for our customers.
Tailor Your Application: Take the time to tailor your application specifically for this role at M&S. Use the job description as a guide and align your skills and experiences with what we’re looking for. Remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance customer experiences.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about how you work well with others. Share instances where you adapted to changing situations or supported colleagues, as this will highlight your ability to contribute positively to the store environment.