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- Tasks: Serve customers, maintain store standards, and promote M&S Food products.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible working hours, inclusive culture, and training opportunities.
- Why this job: Be a brand ambassador and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
All the details
Work Pattern
Sunday 10:00-18:00
Wednesday 13:30-21:30
Thursday 13:30-21:30
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You’ll be a brand ambassador who is ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S our customers don’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’s why we\’re revolutionising how we work and offering our most exciting opportunities yet. There\’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Sixfields Northampton Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Sixfields Northampton Simply Food
✨Tip Number 1
Get to know M&S inside out! Familiarise yourself with their products and values. When you walk into that interview, show off your passion for their food range and how you can enhance the customer experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to engage with customers and provide exceptional service. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Be ready to showcase your digital skills! M&S is all about using tech to improve shopping experiences, so brush up on any relevant apps or tools. Mention how you can leverage these in your role as a Customer Assistant.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team and ready to make an impact.
We think you need these skills to ace Customer Assistant - Food - Sixfields Northampton Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for M&S Food products shine through! Share any experiences you have with our products and how you can’t wait to recommend them to customers. We want to see that enthusiasm!
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. Talk about times you've gone above and beyond for customers, as we’re all about delivering remarkable service at M&S. We want to know how you make customers feel valued!
Be Digital Savvy: Since being digitally confident is key, mention any experience you have with digital tools or apps. If you’ve used similar systems before, let us know! We’re looking for team members who can enhance the shopping experience using tech.
Team Player Vibes: Don’t forget to showcase your teamwork skills! Share examples of how you’ve worked well with others in previous roles. At M&S, we believe in creating an inclusive environment, so showing you can collaborate effectively is a big plus!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their qualities will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar technology before, share how it helped enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be prepared to talk about how you work well with others. Share examples of how you've adapted to changing situations in previous roles, showing that you can handle the dynamic nature of retail.