Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and meet sales targets.
- Company: Join the iconic M&S team in a vibrant retail environment.
- Benefits: Flexible working hours and comprehensive training provided.
- Why this job: Be part of a team that values quality and customer service.
- Qualifications: Passion for food and excellent communication skills required.
- Other info: Entry-level part-time role with opportunities for growth.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll become a champion of our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Age requirements: This job role involves working late nights and we can’t consider applications from anyone under the age of 18, to comply with health and safety legislation and to keep our colleagues safe in the workplace.
Work pattern
Wednesday 19:00 – 23:00
Thursday 19:00 – 23:00
Friday 19:00 – 23:00
Saturday 19:00 – 23:00
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Equality, Diversity & Inclusion
M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to talk flexible working and invite you to share any reasonable adjustments required for the recruitment process to ensure a fair and transparent assessment.
Extra information
Seniority level: Entry level
Employment type: Part-time
Job function: Other
Industries: Retail
Location & application
Positions listed in Sidcup, England, United Kingdom. References to location updates may appear in search results; apply to the role that matches your area.
#J-18808-Ljbffr
Customer Assistant- Food - Sidcup employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant- Food - Sidcup
✨Tip Number 1
Get to know M&S Food products inside out! When you walk into that interview, show off your passion and knowledge. It’ll impress the hiring team and prove you’re ready to be a champion for their brand.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. The more you practice, the more natural it’ll feel when you’re on the shop floor.
✨Tip Number 3
Be proactive in your approach! During interviews, share examples of how you’ve gone above and beyond for customers in the past. This shows you’re not just about meeting targets but genuinely care about delivering great service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Assistant- Food - Sidcup
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for M&S Food products shine through! Share any experiences or knowledge you have about our offerings, as this will show us you're genuinely excited about the role.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to delivering excellent service.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Understand their unique selling points and be ready to discuss your favourites. This will show your passion for the role and help you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to meet a customer's needs. This will demonstrate your commitment to delivering remarkable service.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific scenarios in the store. Practice responses to common situations, like dealing with a difficult customer or managing stock levels. This will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
