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For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and recommend M&S Food products.
- Company: Join the iconic Marks & Spencer team in a vibrant retail environment.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Why this job: Be the face of M&S, delivering exceptional service and sharing your passion for food.
- Qualifications: Strong communication skills and a commitment to excellent customer service.
- Other info: Part-time role with a focus on teamwork and customer satisfaction.
Overview
Join our team at M&S as a Customer Assistant in our Foods section, where you’ll champion our high-quality products, great value offers, and excellent customer service. We’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
Work Pattern
Sunday: 11:30 – 20:00
Tuesday: 14:30 – 21:00
Wednesday: 14:30 – 21:00
You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Responsibilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- Utilise all digital tools and in-store devices to enhance the customer experience
Key Capabilities
- High levels of customer service
- Commitment to delivering excellent work with great attention to detail
- Open to and act on feedback
- Accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks and champion our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Employment Details
- Seniority level: Entry level
- Employment type: Part-time
- Job function: Other
- Industries: Retail
Inclusion & Equal Opportunity
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when applying. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
All details are for guidance and may be subject to change.
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Customer Assistant - Food - Romford employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Romford
✨Tip Number 1
Get to know M&S Food products inside out! Spend some time in-store or online learning about the latest offerings. This way, when you chat with customers, you can share your passion and knowledge, making their shopping experience even better.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable engaging with customers. The more you practice, the more confident you'll feel when it comes to recommending products and providing that top-notch service.
✨Tip Number 3
Be proactive! When you're in the store, observe how other Customer Assistants interact with shoppers. Take notes on what works well and think about how you can incorporate those techniques into your own style.
✨Tip Number 4
Apply through our website! It’s super easy and gives you a chance to showcase your enthusiasm for the role. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Assistant - Food - Romford
Some tips for your application 🫡
Show Your Passion for Food: When writing your application, let your love for food shine through! Share any experiences you have with M&S products or similar roles. We want to see that you're excited about being a brand ambassador for our delicious offerings.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience. We’re looking for individuals who can engage with customers and make them feel valued. Use examples from past jobs where you went above and beyond to help someone out.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to present their best selves, so make sure everything is polished and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position right there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond for a customer, as this will demonstrate your commitment to delivering remarkable service, which is key for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more effectively. Engaging with the interviewer by asking clarifying questions can also highlight your strong communication skills.
✨Be Adaptable and Open to Feedback
M&S values adaptability, so be ready to discuss how you've handled changes in previous roles. Additionally, express your willingness to learn and grow from feedback, as this aligns with their commitment to continuous improvement and accountability.