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For Companies At a Glance
- Tasks: Deliver exceptional customer service and keep the store looking great.
- Company: Join Marks & Spencer, a leader in retail innovation.
- Benefits: Flexible working options and a supportive team environment.
- Why this job: Be the face of M&S and make a real difference for customers.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Exciting opportunities for growth in a dynamic retail setting.
All the details
Work Pattern
- Sunday: 0700-11:00
- Tuesday: 0700-11:00
- Friday: 0700-11:00
- Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ re become a champion of our high-quality products, great value offers, and excellent customer service. We\’ re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ ll be a brand ambassador who\’ s ready to recommend our newest Food products. Through remarkable service you\’ ll make sure our customers feel truly valued every time they shop with us.
- At M&S our customers don\’t wait, you\’ ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\’ ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Being a team player is crucial. You\’ ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We\\\’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone\\\’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That\’ s why we\’ re revolutionising how we work and offering our most exciting opportunities yet. There\’ s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Food - Princess Park Simply Food employer: Marks and Spencer
Contact Detail:
Marks and Spencer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Princess Park Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marks & Spencer. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills align with delivering excellent customer service, as that's key for this role. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Show off your personality! When you're engaging with the interviewers, let your enthusiasm shine through. They’re looking for someone who can build positive relationships with customers, so don’t be afraid to show them your friendly side.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Assistant - Food - Princess Park Simply Food
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you put customers first and create a great shopping experience, so share specific examples of how you've done this in the past!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Mentioning key accountabilities and capabilities from the job listing can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Marks and Spencer
✨Know Your Schedule
Familiarise yourself with the work pattern mentioned in the job description. Being aware of the specific shifts will show that you're serious about the role and can manage your time effectively.
✨Customer Service Focus
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you engaged with customers, understood their needs, and went the extra mile to ensure they had a great experience.
✨Product Knowledge is Key
Research the products offered at Princess Park Simply Food. Knowing what’s on the shelves and being able to discuss them confidently will impress your interviewers and demonstrate your commitment to the role.
✨Be Open to Feedback
Show that you’re adaptable and willing to learn by discussing times when you’ve received feedback and how you acted on it. This aligns perfectly with the company’s values and shows you’re ready to grow within the team.
